Lucent Technologies 5 manual Issue

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997

8Troubleshooting the System

Phone Does Not Ring Page 8-9

■At an MLX or analog multiline telephone with a programmed Forward button, deactivate the feature and turn the light off by pressing the button (if the green light is on, indicating that the feature is active). From another extension, dial the extension where the problem is. If the phone now rings, you have solved the problem. If the phone still does not ring, go to Possible Cause 4.

■At an MLX telephone without a programmed Forward button, deactivate Forward by pressing the Feature button and dialing 33 plus the extension number of the phone that is not receiving calls. From another extension, dial the extension where the problem is. If the phone now rings, you have solved the problem. If the phone still does not ring, go to Possible Cause 4.

■At an analog multiline telephone, deactivate Forward by pressing the programmed Feature button and dialing 33 plus the extension number of the phone that is not receiving calls. From another extension, dial the extension where the problem is. If the phone now rings, you have solved the problem. If the phone still does not ring, go to Possible Cause 4.

■At a single-line telephone, deactivate Forward by dialing #33 plus the extension number of the single-line telephone. From another extension, dial the extension where the problem is. If the phone now rings, you have solved the problem. If the phone still does not ring, go to Possible Cause 4.

Possible Cause 4: The Ringing Options Ring Timing feature for the extension is programmed for No Ring or Delayed Ring.

What to do: Use centralized telephone programming or extension programming to check the Ringing Options setting for the extension (see Chapter 5 of System Programming).

NOTE:

You can check the Ringing Options setting at an MLX display telephone by first pressing the Inspct button and then a line button. Ringing can be set for each line or for all lines. To change a setting, use extension programming. At an analog multiline or single-line telephone, check the Ringing Options settings for each line by using centralized telephone programming.

■If the Ringing Options setting is No Ring or Delay Ring, change the setting to Immediate if appropriate. From another extension, dial the extension where the problem is. If the phone now rings, you have solved the problem. If not, go to Possible Cause 5.

■If the Ringing Options setting is Immediate, go to Possible Cause 5.