Lucent Technologies 5 manual Enhanced Calls-in-Queue Alarm Thresholds

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997
New Features and Enhancements
Release 5.0 Enhancements	Page xix

Two or more groups may share an announcement device.

A primary delay announcement device can be administered as a secondary delay announcement device.

Enhanced Calls-in-Queue Alarm Thresholds 0

Three Calls-in-Queue Alarm thresholds can be set to more clearly indicate the real-time status of the calls waiting in the queue according to the behavior of programmed Calls-in-Queue Alarm buttons. In earlier releases, only one Calls-in-Queue Alarm Threshold setting is available to activate the LEDs at programmed Calls-in-Queue Alarm buttons for a calling group.

Using all three levels, the system manager sets Threshold 3 to the highest value, Threshold 2 to a middle value, and Threshold 1 to the lowest value. A Calls-in-Queue Alarm button indicates the severity of the alarm condition in the following ways:

■If the number of waiting calls is less than the value programmed for Threshold 1 or drops below that level, the LED is unlit.

■If the number of waiting calls is greater than or equal to the Threshold 1 value but less than the Threshold 2 value, the LED flashes.

■If the number of waiting calls is greater than or equal to the Threshold 2 value but less than the value for Threshold 3, the LED winks.

■If the number of waiting calls is greater than or equal to the highest value, Threshold 3, the LED lights steadily.

NOTE:

A DSS (Direct Station Selector) button that is used as a Calls-in-Queue Alarm button can only indicate two threshold levels, either by flashing or by lighting steadily. If a calling group must use this type of Calls-in-Queue Alarm button, only two threshold levels should be programmed.

If all three thresholds are set to the same value, the result is one threshold only with LED state either off or on (steady). If two values are the same, then the result is two alarm levels (flash, steady). The factory setting is one call for all three thresholds with LED states of off and steady.

An external alert only signals when the number of calls in the queue meets or exceeds the programmed Threshold 3 value.