Lucent Technologies 5 manual Allowing QCC operators to make

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997
7 Learning More
System Guides Information Finder	Page 7-19

Table 7–3. Continued

To learn about. . .

Check this guide. . .

Operators (continued)

Allowing QCC operators to make	System Programming, Chapter 3
voice-announced calls	Feature Reference. See “Queued Call
	Console.”
Changing the trunks assigned to ring at a	System Programming, Chapter 3
QCC	Feature Reference. See “Queued Call
	Console.”
Changing the types of calls assigned to ring	System Programming, Chapter 3
at a QCC	Feature Reference. See “Queued Call
	Console.”
Changing the priority that different types of	System Programming, Chapter 3
calls receive in the QCC queue	Feature Reference. See “Queued Call
	Console.”
Allowing a call that has been waiting too long	System Programming, Chapter 3
in the QCC queue to get higher priority	Feature Reference. See “Queued Call
	Console.”
Specifying whether QCCs are alerted when	System Programming, Chapter 3
there are too many calls waiting for their
attention or callers have waited too long
Specifying when QCCs are alerted that there	System Programming, Chapter 3
are too many calls waiting for their attention	Feature Reference. See “Queued Call
	Console.”
Specifying the backup calling group for	System Programming, Chapter 3
QCCs	Feature Reference. See “Queued Call
	Console.”
Specifying whether calls on hold return to	System Programming, Chapter 3
QCC queue after operator hold timer has
expired twice
Specifying the number of times a call,	System Programming, Chapter 3
directed by a QCC, must ring at an	Feature Reference. See “Queued Call
unanswered extension before it returns to
	Console.”
the QCC queue or message center
Allowing QCCs to finish call direction	System Programming, Chapter 3
automatically
Assigning a QCC to act as a message center	System Programming, Chapter 3
for directed, unanswered calls, group
coverage calls, or DID remote access calls
to unassigned extensions

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