Lucent Technologies 5 manual Operator Consoles

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997

3System Components

Operator Consoles Page 3-29

voice-announced call and the user at the destination extension has a telephone with no speakerphone, or has disabled voice announcements, the telephone rings just as if the call was made on an ICOM Ring button.)

■ICOM Originate Only. Use this button to make inside calls only. Neither inside nor outside calls can be received on an ICOM Originate Only button. This button ensures that you always have a button available to make or transfer a call, establish a conference call, answer a call-waiting call, or pick up a parked call. You can program the button for either voice or ring operation.

You can assign a combination of up to 10 ICOM Voice, ICOM Ring, and ICOM Originate Only buttons to each multiline telephone, on buttons 1 through 10. The number of prime line buttons that can be assigned is limited only by the number of trunks provided by the host and the number of buttons available on the telephone.

In Behind Switch mode, you have access to the special features of both the on-site communications system and the host system. When both systems have common features, you must decide which system to use for those features.

When you press a fixed-feature Conference, Drop, or Transfer button, the respective host features are activated, not those of the communications system. However, an unused line button on a telephone can be programmed for the communications system’s own Conference, Drop, or Transfer feature. Each system must be programmed to meet your needs, and you must give users the appropriate access instructions.

The way that buttons are programmed in Behind Switch mode has many effects on system feature use and host feature use. For details or advice when planning a modification for this mode of operation, consult your Lucent Technologies representative. Also, see Chapter 4, ‘‘Features and Applications’’, for additional information.

Operator Consoles 3

Operator consoles are telephones that you program for call handling and other system operator duties. With one exception (the MERLIN II System Display Console with built-in DSS), the telephones themselves are no different from the ones already described. In most cases, the telephone’s programming and the extension jack it connects to on the control unit are what makes the telephone an operator console. An operator console can be a Queued Call Console (QCC) or Direct-Line Console (DLC). QCCs are available only in Hybrid/PBX mode.

A system operating in Hybrid/PBX mode can include both QCCs and DLCs. Table 3–4 shows the maximum number of both types of system operator positions.