Lucent Technologies 5 manual HotLine Feature

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997
New Features and Enhancements
Release 5.0 Enhancements	Page xvii

NOTE:

In the case of remote access calls, the only information that the application can collect about the caller is the remote telephone number.

■A transfer of a call that was answered by a voice response unit

■A transfer, redirection, or conference of a call that was answered at a DLC or at a QCC

NOTES:

1.DLCs (Direct-Line Consoles) may use CTI applications. If they do, they perform the same way as other extensions. A DLC assigned to use a CTI link application is a monitored DLC. When a DLC is a regular operator console and is not using a CTI link extension, it is unmonitored.

2.Calls to a QCC or unmonitored DLC do not initiate screen pop at the operator position, but when an operator directs a call to an extension using a CTI application, caller information does initiate screen pop. If the DLC is unmonitored, screen pops can occur after the DLC releases the call.

3.Calls transferred from Cover buttons on unmonitored DLCs do not initiate screen pop at the destination extension.

HotLine Feature 0

The Release 5.0 HotLine feature is designed for retail sales, catalogue sales, and other types of businesses and organizations and is available in all three modes of system operation. It allows a system manager to program a single-line telephone extension connected to an 008 OPT, 012, or 016 module as a HotLine. When a user lifts the handset at the HotLine extension, the telephone automatically dials the inside extension or outside telephone number programmed as the first Personal Speed Dial number (code #01) for the extension. The system does not permit calls to be transferred, put on hold, or conferenced. (A user can press the telephone’s Hold button, if it has one, to put a call on local hold, but the call cannot be redirected in any way. Switchhook flashes are ignored.)

Personal Speed Dial codes can be programmed from the extension prior to HotLine assignment (a system programming function). Alternatively, a Personal Speed Dial code can be programmed from the single-line telephone after HotLine operation is assigned. However, because of security considerations, this is a one-time opportunity. Once the Personal Speed Dial number is programmed, any changes to it or any other extension programming must be performed using centralized telephone programming.