Lucent Technologies 5 manual Feature Covered by Description Example

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997

4Features and Applications

Features			Page 4-39
Table 4–10.	Continued
Feature	Covered by	Description	Example
Remote	Outside	A person temporarily forwards	A person is working at home
Call	phone	his or her calls to an outside	and wants to receive calls
Forward		extension, turning the feature on	there.
		at the destination phone or at
		the originating phone.
Group	A calling	Coverage for a group of people.	Calls to a government
Coverage	group, QCC	This type of coverage cannot be	agency are not directed to
	operator, or	turned completely off at the	individuals, and can be
	individual	extension. Coverage of outside	answered, for example, this
		calls always remains in effect.	way: “Hello, this is the IRS
			Help Line.”
Individual	A calling	Coverage for one person. This	An executive’s calls must be
Coverage	group, QCC	type of coverage gives the	answered with her name, so
	operator, or	sender maximum control over	her assistant covers for her,
	individual	coverage.	answering, “Hello, this is
			May’s office.”
Pickup	A pickup	Allows someone to answer calls	A bookkeeping department
	group or any	ringing at another extension or	works closely together and
	individual	on a line not assigned to his or	their calls can usually be
		her phone. With Group Pickup,	handled by anyone in the
		the person does not need to	group. In accounts
		know the extension number	receivable, clerks sitting next
		where the call is ringing. With	to one another have
		general Pickup for a line or	individual Pickup buttons to
		extension, the user must know	answer calls at a neighbor’s
		the line/extension number. A	extension.
		button can be programmed to
		pick up calls at an extension.
Shared	One or more	Allows people who share a	All of the account
Personal	individuals	personal line to cover calls for	representatives have their
Line		each other. Privacy is available	own personal lines for
		to prevent joining of calls. (Ring	answering customer calls.
		Timing Options can facilitate	When they need a technical
		this.) Does not allow covering of	representative’s expertise
		calls on ICOM or SA buttons.	during a phone
			conversation, it is easy for
			the technician to join in.

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