Lucent Technologies 5 manual Covering Calls and Having Calls Covered

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997
4 Features and Applications
Features	Page 4-11
Covering Calls and Having Calls Covered	4

The Feature Finder in Table 4–2 covers features that users and Direct-Line Console (DLC) operators may need when they are either covering calls for others or having their calls handled by others. When there is no voice mail system, operators cover calls more than anyone else, and many of these features apply to them. Operator-only features are described in a later section.

As explained later in this chapter, you do not have to use the features below for covering calls. Shared lines (personal, prime, or SA) offer another method where people working closely together can join or cover one another’s calls.

Even though many of these features can be programmed by users at their own telephones, it is important that coverage be planned centrally, so that groups and operators can be assigned to provide coverage as needed. (Users cannot assign operators and groups to cover calls.)

NOTE:

Beginning with Release 4.1, three system enhancements make covering calls easier:

■Forward applies when all SA and ICOM buttons are busy; calls no longer have to ring before they are forwarded.

■The system manager can coordinate Night Service operation with the voice messaging system, so that Night Service group members’ extensions are set for voice messaging coverage according to Night Service status.

■The system manager can set coverage ring delays for Group Coverage, Primary, and Secondary Cover buttons on an extension-by-extension basis for each sender, instead of systemwide.

For more information, see ‘Covering‘ Calls’’ on page 4-32.