Lucent Technologies 5 manual Queued Call Consoles, QCC Buttons, Maximum

MERLIN LEGEND Communications System Release 5.0				Issue 1
System Manager’s Guide 555-650-118				June 1997
3 System Components
Operator Consoles				Page 3-30
	Table 3–4. Maximum Number of System Operator Positions
			Maximum
	Position Type	Type of Telephone	Positions
	QCC	MLX-20L	4
	DLC	MLX-20L	8
		MLX-28D

BIS-34D, BIS-22, or BIS-22D analog multiline telephone

MERLIN II Display Console

The system cannot have more than eight operator positions of any combination (QCCs and/or DLCs); if you use a combination of consoles, no more than four can be QCCs.

Queued Call Consoles 3

The Queued Call Console (QCC) is available only in Hybrid/PBX mode. In a QCC configuration, the system holds waiting calls in a queue and directs them to a QCC as a position becomes available. Only one call rings at a time.

The MLX-20L telephone is the only telephone that you can assign as a QCC. Unlike other users, the QCC system operator cannot use feature codes to activate features; however, the operator can choose features from the display and use the fixed features that have been assigned to the console buttons.

The display also tells the operator about incoming and outgoing calls: extension numbers and names (if programmed), trunk identifiers, reasons for call return and redirection, and the number of unanswered calls waiting for the operator’s attention.

QCC Buttons 3

The system automatically sets the buttons on the QCC with fixed features, and they are not programmable by the system operator or through centralized telephone programming. The QCC has the following fixed-feature buttons:

■Call. Five buttons used to answer incoming calls and make inside and outside calls.

NOTE:

In Release 4.0 and later systems, the system manager can enable the Voice Announce to Busy feature on the fifth Call button (the factory setting is disabled). Then the QCC operator can use this button to voice announce a call to a user who can receive