Lucent Technologies 5 manual Trouble Hearing Called Party, Programmed Button Fails

MERLIN LEGEND Communications System Release 5.0		Issue 1
System Manager’s Guide 555-650-118		June 1997
8 Troubleshooting the System
	Trouble Hearing Called Party	Page 8-21
	Trouble Hearing Called Party	8

Possible Cause 1: If a speakerphone is being used, there may be environmental factors that affect the performance of the speaker or microphone (for example, too much background noise).

What to do: Eliminate the background noise or other interference. If the problem persists or if a speakerphone is not being used, go to Possible Cause 2.

Possible Cause 2: The telephone handset may be defective.

What to do: Replace the handset with a handset from the same type of telephone. If you can now hear the called party, contact your Lucent Technologies representative to order a new handset. If you still have trouble hearing, go to Possible Cause 3.

Possible Cause 3: The telephone may be defective.

What to do: Test the telephone by replacing it with a similar telephone that you know is working properly.

■If you can hear the called party on the replacement telephone, then replace it with the original telephone and check again. If you still have trouble hearing the called party on the original telephone, then the original telephone may be defective. Call the Lucent Technologies Helpline at

1 800 628-2888 (consultation charges may apply).

■If you cannot hear the called party on the replacement telephone, there may be a problem with the system wiring or the control unit. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

Programmed Button Fails 8

NOTE:

Extension programming is not stored in the telephone itself. Therefore, if you move a telephone to a different extension, the programming for the previous telephone at that extension remains in effect. The extension must be reprogrammed as appropriate.

Possible Cause 1: The programmed button may be incorrectly programmed or may not be programmed at all.

You can check the programming of a button at an MLX display telephone by first pressing the Inspct button and then the line button.