Lucent Technologies 5 manual Administrative/Support Staff

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997
5 Putting the System to Work
Scenario 2: A Professional Office	Page 5-11
Administrative/Support Staff	5

Table 5–4 describes the needs of the administrative/support staff.

Table 5–4. Administrative/Support Staff Needs

Staff Member	Needs
Paralegals	If a paralegal is not available, another in the group picks up the call. If
	none are available, calls must be recorded in the paralegal’s voice
	mailbox with password access to messages.
	Each has a PC on the LAN. Some use ISDN terminal adapters for
	data communications at 64 kbps. Some have Access Pipeline 25-Px
	access devices attached to their PCs for high-speed Internet access
	at 128 kbps.
	Some calling restrictions
	Ability to bill clients for phone time
	Access to the phone system from an outside phone
	Two shared Group IV fax machines
Office Manager	If the office manager is not available, calls go to the general
(System Manager)	secretary.
	PC with fax/modem for purchasing purposes
	Ability to track and generate reports on calling usage for client
	billback
	Equipment to manage the system
Bookkeeping	If a bookkeeper is not available, another in the group picks up the
Department	call. If none are available, calls must be recorded in the bookkeeper’s
Members	voice mailbox with password access to messages.
	Calling restrictions
Word Processing	If a pool member is not available, another in the group picks up the
Pool Members	call. If none are available, calls must be recorded in the staff
	member’s voice mailbox with password access to messages.
	Calling restrictions
Operator/	Takes calls to Listed Directory Number and remote access calls.
Receptionist	Ability to interrupt a call at a busy extension or one with Do Not
	Disturb on
	Ability to identify inside callers
	Loudspeaker paging (except partners’ offices, conference room, and
	client meeting rooms)
	Fax machine for general use