Lucent Technologies 5 manual PassageWay Direct Connection Solution, Caller ID

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997

5Putting the System to Work

Optimizing Your System Page 5-37

using the touch-tone keys on the telephone. It enables your customers to have access to your business and services on a 24-hour, seven-days-per-week basis.

You can customize several aspects of the system, including: the ways inbound calls are directed; the ways to handle calls during normal business hours as opposed to after hours or during holidays; optional seasonal greetings; and interaction with voice mailboxes.

PassageWay Direct Connection Solution 5

This collection of software applications provides a Microsoft Windows interface between a PC and the system through an MLX-28D, MLX-20L, MLX-16DP, or MLX-10DP telephone.

The applications include:

■Lucent Technologies Call. A cardfile that enables you to maintain information such as names, addresses, and telephone numbers. You specify the information you want to store. You can place a call directly from the PC and keep a log of all calls that are made.

■Lucent Technologies Set. A telephone programming application that enables you to program telephone features for your MLX telephone from your PC. You can also create and save multiple button programming files for your telephone, and exchange these files with other Lucent Technologies Set users.

■Log Viewer. Enables you to view entries that are stored in the PassageWay call log that contains a record of every call you make using Lucent Technologies Call.

■Lucent Technologies Connect. Management software that provides the basis for the other PassageWay applications and the diagnostics features to troubleshoot them. Auto dialing capabilities using the common modem command set are also provided.

■Lucent Technologies Buzz. An application that enables you to manage incoming calls on loop-start telephone lines connected to 800 LS-ID modules and view the Caller ID calling party number (when available) so you can quickly access customer records on your PC.

Caller ID 5

Caller ID is generally a subscriber service (calling party identification services sometimes are provided at no extra charge with NI-1 BRI facilities), available from your local exchange carrier or other telecommunications company, supported by the system on analog loop-start or digital facilities. It enables you to screen incoming calls so that you can identify the calling party’s number before you answer the call.