Lucent Technologies 5 manual Summary, illustrates the various ways that calls can be covered

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MERLIN LEGEND Communications System Release 5.0

Issue 1

System Manager’s Guide 555-650-118

June 1997

 

 

4Features and Applications

Features

Page 4-38

Summary

Table 4–10 illustrates the various ways that calls can be covered.

Table 4–10. Features for Covering Calls

Feature

Covered by

Description

Example

Follow

Any

A person forwards his/her calls,

A supervisor is helping

Me

individual

turning the feature on at the

someone at another desk

 

 

destination phone.

and remembers that he or

 

 

 

she wants to receive calls

 

 

 

there.

Forward

Any

A person forwards his or her

A manager is in a meeting

 

individual

calls to an inside extension,

and wants to receive calls in

 

 

turning the feature on at his or

the meeting room.

 

 

her own phone. (This feature

 

 

 

can be activated through remote

 

 

 

access as well.)

 

In Release 4.0 or later systems, Forward/Follow Me and Remote Call Forward provide a Delayed Call Forwarding option that allows calls to ring at the forwarding extension. This way of covering calls need not be temporary.

In a Release 4.0 or later system, a manager answers some calls before they are forwarded. When the manager does not answer, calls ring at his or her secretary’s extension after a delay.

Continued on next page

Page 154
Image 154
Lucent Technologies 5 manual Summary, illustrates the various ways that calls can be covered