Lucent Technologies 5 manual Issue

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997

5Putting the System to Work

Scenario 1: A Small Office Page 5-5

■Incoming Lines. Four lines associated with the office’s Listed Directory Number, plus a personal line for the physician and a dedicated line for the office manager’s fax machine.

■Equipment. The following MLX telephones:

—MLX-20L telephones for the doctor’s office and for the office/system manager

NOTE:

The office manager’s telephone is the system programming console.

—MLX-28D telephone for the operator/receptionist console

—MLX-10DP telephones (wall-mounted) and MLX-5D telephones for all other staff members and locations

The system also includes Caller ID and the PassageWay Direct Connection Solution application so the receptionist can quickly identify the caller and access the patient’s record on the PC.

To provide battery backup power to the system in the event of a commercial power failure, an Uninterruptible Power Supply (UPS) is installed.

■Restrictions on Outgoing Calls. Calling Restrictions and Allowed List features. All phones are unrestricted except the following:

—Staff lounge: Toll-restricted

—Waiting room: Toll-restricted with Allowed List for 800 numbers

—Examination rooms: Toll-restricted with marked System Directory numbers (available from any phone) to call certain pharmacies

■Transferring Calls. Operator/receptionist can transfer calls using the Transfer feature with One-Touch Transfer and a Transfer Return Time set to 4 (calls return to the operator/receptionist if the staff member does not answer the phone by the fourth ring).

■Coverage. Only certain extensions receive coverage. During office hours, the operator/receptionist handles all calls except those to the fax machine and to the physician’s personal line. Occasionally people use Forward or Follow Me features when they are working at another extension or Remote Call Forwarding when they are out of the office.

—For physician: Coverage after 3 rings by appointments/payments clerk; this feature is intended to handle personal line calls. (On all other lines, the operator speaks to the caller and then transfers the call to the doctor only at certain times of the day; otherwise, the operator takes messages.)

—For operator/receptionist when no other staff can be at the operator console: Immediate coverage by the office manager, with Coverage On/Off button at the console.