Lucent Technologies 5 manual Phone Does Not Ring, Possible Cause 8 The telephone may be defective

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997

8Troubleshooting the System

Phone Does Not Ring Page 8-8

■If the light is off, change the console back to the normal operator position by pressing the Feature button and dialing 32, then touching the Drop button. Go to Possible Cause 8.

Possible Cause 8: The telephone may be defective.

What to do: Test the telephone by replacing it with a similar telephone that you know is working properly.

■If the replacement telephone can make outside calls, then replace it with the original telephone and check again. If the original telephone still cannot make outside calls, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

■If the replacement telephone cannot make outside calls, there may be a problem with the system wiring or the control unit. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

Phone Does Not Ring 8

Possible Cause 1: The phone’s ringer volume control is set too low.

What to do: Adjust the volume control up while the phone is idle and the handset is in the cradle. From another extension, dial the extension where the problem is.

■If you can now hear the phone ring, you have solved the problem.

■If the phone still does not ring, go to Possible Cause 2.

Possible Cause 2: The Do Not Disturb feature is turned on.

What to do: Check the green light next to the programmed Do Not Disturb button to see if Do Not Disturb is turned on.

■If the green light is on, then Do Not Disturb is turned on. Press the button to deactivate the feature and to turn the light off. From another extension, dial the extension where the problem is. If the phone now rings, you have solved the problem. If not, go to Possible Cause 3.

■If the green light is not on, then Do Not Disturb is not turned on; go to Possible Cause 3.

Possible Cause 3: The Forward feature is turned on.

What to do: Turn off the Forward feature. Use one of the following methods, depending on the type of phone: