Lucent Technologies 5 manual System Description, General

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997

5Putting the System to Work

Scenario 3: A Dual-Location Company		Page 5-28
Table 5–9. Continued
Work Group	Needs
System Manager/MIS	Ability to manage two systems using computers
Manager	Ability to manage one system remotely
	Ability to generate reports about phone usage, call traffic, and
	facilities usage
Operator/	Ability to page certain groups or all staff members
Receptionist

(Headquarters)

Answering of all calls, except those that go directly to agents or executive secretaries, by an automated operator who directs calls according to the touch-tones entered by callers; callers can choose to talk to the operator by pressing 0.

Operator/

Receptionist (West

Coast)

Ability to page certain groups or all staff members through phone speakers or the loudspeaker system

Answering of all calls, except those that go directly to order-processing agents or the secretaries

System Description 5

The system includes equipment, system features, and applications to satisfy needs in three categories:

■General

■Work groups

■Individuals

General 5

The company uses the following general equipment and applications to provide basic functionality for the business:

■Lines/Trunks. Both systems use Digital Signal 1 (DS1) T1 service facilities, connected to the system by 100D modules (two at each location). Each T1 facility consists of 24 channels. A channel functions as a line/trunk and is programmed for voice (analog service) or data (digital service). In these systems, channels provide tie-trunk service so that employees can call extensions on the other system by dialing the extension number. Data (Release 4.0 only) and voice tie trunks are assigned to pools. T1 channels are also used for incoming and outgoing WATS services, personal lines, and analog data transfer by modem or analog fax machine. Digital data transfer (Release 4.0 and later) supports high-speed Group IV fax machines, group videoconferencing, desktop videoconferencing, and data exchange through ISDN terminal adapters.

T1 service offers better protection against toll fraud than do standard loop-start or ground-start lines/trunks.