Lucent Technologies 5 manual Secondary Announcements Not Playing as Programmed

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997
8 Troubleshooting the System
Secondary Announcements Not Playing as Programmed	Page 8-27

■Consult the PassageWay Telephony Services Network Manager’s Guide for troubleshooting information.

■If you cannot solve the problem yourself, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply.

Secondary Announcements Not	8
Playing as Programmed

In Release 5.0 and later systems, as many as ten primary delay announcement devices and one secondary device can be assigned to play messages for callers waiting for calling group agents. When a delay announcement is first set up or is changed, it may be necessary to adjust the interval between announcements; this interval applies to the delay between the primary and secondary announcements as well as to the interval between repetitions of the secondary announcement (if the secondary announcement is programmed to repeat).

Problems occur when the actual delay interval experienced by callers is not the same as the programmed interval and callers do not hear the secondary announcement when you planned it. The seriousness of the problem can be analyzed through the use of a programmed Calls-in-Queue alarm button that responds to tiered alarm thresholds.

NOTE:

The Feature Reference includes detailed information about setting up Group Calling delay announcements and other calling group options. Consult the Feature Reference and System Programming as you troubleshoot announcement delays.

To analyze a problem with secondary announcements, follow these preliminary steps:

1.The Calls In Queue Alarm Threshold setting should determine when an alarm is signalled. Set the overflow threshold time to 0.

2.Set up primary and secondary announcements of durations that seem appropriate for your needs.

3.Specify a reasonable announcement interval (for example, 30 seconds).

4.Refer to Table 8–1 and divide the announcement interval (Y) by the length of the secondary announcement (Z).

5.Round off the result and use this value as an alarm threshold when a Calls-in-Queue Alarm button signals a problem.