Merlin Legend
Your Responsibility for Your System’s Security
Contents
System Components
Learning More
About Telecommunications
Index
June
Important Safety Instructions
Issue
Coverage Timers Programmed for Individual Extensions
Night Service with Coverage Control
Release 4.1 Enhancements
Forward on Busy
Night Service Group Line Assignment
Release 4.2 Enhancements
Merlin Legend Reporter
Computer Telephony Integration CTI
Maintenance Enhancements Change to Permanent Error Alarm
Release 5.0 Enhancements
Enhanced Extension Information Report
Screen Pop
Basic Call Control
HotLine Feature
Delay Announcement Devices
Group Calling Enhancements
Most Idle Hunt Type
Enhanced Calls-in-Queue Alarm Thresholds
MLX-5 and MLX-5D Telephones
Release 3.1 Enhancements
Call Restriction Checking for Star Codes
Trunk-to-Trunk Transfer Set for Each Extension
Default Facility Restriction Level FRL for VMI Ports
Programmable Second Dial Tone Timer
Default Pool Dial-Out Code Restriction for All Extensions
Default Outward Restrictions for VMI Ports
Release 4.0 Enhancements
Default for the Default Local Table
Downloadable Firmware for NI-BRI Modules
Support for T1 Switched Digital Data Transmission
Forwarding Delay Option
016 Tip/Ring Module
Single-Line Telephone Enhancements
Seven-Digit Password for SPM
Voice Announce on Queued Call Console QCC
Time-Based Option for Overflow on Calling Group
Merlin Legend Communications System Release
Intended Audience
How to Use This Book
Terms and Conventions Used
Lines, Trunks, and Facilities
Old New
Example Purpose
Product Safety Labels
Security
Typographical Conventions
Telephone User Support
Related Documents
Document No Title
System Documents
How to Comment on This Book
Miscellaneous User Support
Documentation for Qualified Technicians
Overview
Read This First
Using This Guide
Related Guides
Your Role as System Manager
System Manager Responsibilities
System Planning Forms
Programming as described in ‘Backing‘ Up the System’’ on
Upgrading the System
Environmental Requirements
About the System
Background
Local Loop
Telephone Company Central Office Customer Premises
Telephone Network
Telephone Equipment
Issue
Evolution of Switches
Switching Equipment
Evolution of Switches
Switching Office Hierarchy
Switching Methods
System Overview
Issue
System Overview
Incoming Trunks
Incoming Trunks
Issue
Modes of Operation
About the System Modes of Operation
On next
Components2
Key Mode Hybrid/PBX Mode Behind Switch Mode
Issue
System Components
GS/LS-MLX Module
Line/Trunk and Extension Modules
Applications2
Features
Applications
Applications
System Capacities
Programming the System
Auxiliary Components
June
10. Auxiliary System Components
Data Communications Capabilities
Merlin Legend Communications System Release
Carriers
Control Unit
Processor Module
Processor Module
Pcmcia Memory Card
Power Supply Module
Power Supply Module
Extension Jacks
Modules Supporting Extensions
016, 012, and 008 OPT Modules
Touch-Tone Receivers
Power-Failure Transfer Telephones
Modules Supporting Lines/Trunks
100D Module
Issue
Issue
Summary
Line/Trunk and Extension Modules
Supports See ‘100D ‘
BRI
MLX Telephones
Telephones
Issue
MLX-28D Telephone
MLX-28D
MLX-20L Telephone
MLX-16DP
MLX-10D Telephone
MLX-10D
MLX-10
Volume Control Fixed-Feature Buttons User Cards and Tray
MLX-5
Direct Station Selector
10. Direct Station Selector
Telephone Requires two analog multiline extension jacks
Analog Multiline Telephones
Analog Multiline Telephones Model Description
Analog multiline phone, fax machine, and copier
Single-Line Telephones
Line Buttons on Multiline Telephones
Single-Line Telephones Model Description
Key Mode Line Buttons
Line Buttons in Hybrid/PBX Mode
Switch Mode, see ‘Modes‘ of Operation’’ on
Line Buttons and Special Considerations Behind Switch Mode
Operator Consoles
Maximum
Queued Call Consoles
QCC Buttons
Maximum Number of System Operator Positions
Issue
MLX DLC
Direct-Line Consoles
System Adapters
Adapters
Telephone Adapters
Multi-Function Module
Adapters described below connect adjuncts to telephones
Adjuncts
General Purpose Adapter
System Adjuncts
Date Time Called Number
Station Message Detail Recording Printer
Fax Machines
System Programming and Maintenance PC
Loudspeaker Paging Systems
Dial Dictation
Telephone Adjuncts
Delay Announcements
Headsets
Door Phone
One-Touch Operation MLX and Analog Multiline Telephones
Message-Waiting Indicator
Headpieces
Manual Operation Analog Multiline Telephones Only
Data Communications Adjuncts
Additional Telephone Adjuncts
Passive Bus
Videoconferencing Systems
Is a summary of the adjuncts
Ascend Pipeline 25-Px Access Device
Ascend Pipeline 25-Px
Alerts AC
Alerts DC
Answer/Record Machine
Direct Station Selector DSS
Group Calling Delay
Headsets and Adapters
Dial Dictation
Power Accessories
Power-Related Hardware
Protection Accessories
System Auxiliary Power
Battery Backup Power
Telephone Power Units
146A and 147A Surge Protectors
System Alarms
In-Range Out-of-Building Protection
Off-Premises Range Extender
Power-Failure Transfer Telephone
Trouble Alarm
Power-Failure Alarm
Power-Failure did Busy-Out
June
Features
Features and Applications
Feature Finders
Issue
Basic Calling and Answering
Feature Finder Basic Calling and Answering Type
Considerations Feature Name Answering
Answering calls
Conferencing and joining Calls
Basic Calling Type
Dialing and calling
T1 Switched Service Automatic Route Selection
Night Service
Authorization Codes
Long-distance service Primary Rate Interface
Putting a call on hold
Paging
Transferring calls
Using the system from an Outside phone
For more information, see ‘Covering‘ Calls’’ on
Covering Calls and Having Calls Covered
Covering others’ calls
Feature Finder Covering Calls and Having Calls Covered
Considerations Feature Name Calls Covered
Covering Calls and Having Type
Have all your calls covered
By a co-worker Have your calls ring User
CNT used for Coverage Immediately at your
Reference
Calling Privileges and Restrictions
See System
Feature Finder Calling Privileges and Restrictions Type
Considerations Feature Name Restrictions
Preventing people from Making calls
Allow people to use their General
Night Service Calls outside normal Business hours
Calling Privileges Type
Allowing calls
Customizing Phones
Considerations Feature Name
Feature Finder Customizing Phones Type
Messaging
Feature Finder Messaging Type
Leaving messages
Receiving messages
Labeling
Messaging Type Prog Considerations Feature Name
Setting up messaging
Change the posted Gener
Timekeeping
System Manager’s Functions and Features
Feature Finder Timekeeping Type
Considerations Feature
Group activities
Feature Finder System Manager’s Functions and Features
Considerations Feature Name Functions and Features
System Manager’s Type
Speaker button
Lines, line buttons Fixed-feature buttons
Lines, line buttons, fixed-feature butto
Maintenance
Conference buttons to
Numbering lines and extensions See also SYS items in -1 on
System Manager’s Functions and Features Type
Switchhook, Recall, or Flash button
For noisy places turn off User
Prevent DLC operators Opera
Reports
Security
Change voice messaging User
Often Mgr Detail Recording See that the system
Programming is backed up Mgr
Special Operator and Supervisor Features
Set others’ phones to ring at Operator
Considerations Feature Name Supervisor Features
DLC operators only Reminder Service Certain time as a
Calls-In-Queue Alarm
Special Operator Type
Covering Calls
Feature Descriptions
Forward and Follow Me
Sharing Lines
Coverage
Pickup
Options, see ‘Changing‘ Coverage Delay Options’’ on
Coverage Inside off, only
Selective Coverage Features Description Comments
Direct Voice Mail
Summarizes coverage control options for senders
Issue
10 illustrates the various ways that calls can be covered
Feature Covered by Description Example
Calling Restrictions
Information, see ‘Authorization‘Codes’’ on
Outward and Toll Restrictions
Allowed/Disallowed Lists, see , ‘Managing‘ the System’’
Allowed/Disallowed Lists
Night Service with Outward Restriction
Pool Dial-Out Code Restriction
Facility Restriction Levels FRLs
Only Yes
Authorization Codes
Security
Dialing Features
Calling Groups
Group Features
Night Service Groups
See ‘Night‘ Service with Outward Restriction’’ on
Data Communications
Other Groups
Remote Access
Account Codes
Automatic Route Selection ARS
Barrier codes
Applications4
System Management Features
‘Modules‘ Supporting Lines/Trunks’’ on
Summary of Applications
Applications Link
Standalone Call Answering and Voice Mail Packages
Category and Name Key H/PBX BS Description
Standalone Programming
Standalone Call Accounting and Management Applications
Telephone Company Services
Integrated Package
Multi-use Telephone
See ‘Calling‘ Restrictions’’ on
Voice Messaging Systems
Service or
13. Voice Messaging Systems
Application Description
Power Fax
Issue
Issue
Putting the System to Work
Scenario 1 a Small Office
Staff Needs
Medical Office Needs Staff Member
Staff Member Needs
Medical Office Floor Plan
System Description
Issue
Scenario 2 a Professional Office
Merlin Legend Communications System Release
Law Firm Floor Plan
Executive Staff
Describes the needs of the executive staff
Executive Staff Needs Staff Member
Secretarial Staff
Describes the needs of the secretarial staff
Secretarial Staff Needs Staff Member
Administrative/Support Staff
Describes the needs of the administrative/support staff
Administrative/Support Staff Needs Staff Member
Other Needs
Describes some of the miscellaneous needs of the office
Other Needs Extension
Partners use the Authorization Codes feature see the section
Equipment
Illustrates the equipment
Law Firm Equipment
Call Coverage and Call-Handling
Law Firm Call Coverage and Call-Handling
Staff Member Needs Feature/Application
Staff Member Needs Feature/Application
Staff Member Needs Feature/Application
Law Firm Call Coverage
Calling Restrictions
Illustrates the locations and staffing
Scenario 3 a Dual-Location Company
Dual-Location Company Floor Plans
General Needs
Connectivity
Cost-Effective Calling
Customer Service
Toll Fraud and Calling Restrictions
Work Group Needs
Work Group Needs
Individual Needs
Describes the individual needs of certain staff members
Individual Needs Staff Members
General
Merlin Legend Communications System Release
Work Groups
Merlin Legend Communications System Release
Individuals
Optimizing Your System
Desktop Videoconferencing
Group Videoconferencing
CTI Computer Telephony Integration Link
CTI Link Overview
Intuity Conversant
System Requirements
Caller ID
PassageWay Direct Connection Solution
Issue
Managing the System
Using the Task Descriptions
Select Start
Using the Programming Procedures
Using Detailed Procedures
Additional Information
Console/Display Instructions Additional Information
Using Summary Programming Procedures
Types of Programming
Introduction to System Programming
Information Screens
Programming Screens
Your system information appears in place
Screen title and More indicator Prompt Options
Menu Selection Screens
Data Entry Screens
Selected Option Prompt Extension entered
System Programming Menu
System Programming Menu Options Description
Saving Entries and Moving among Screens
Screen Keys Display/Key Function
Display/Key Function
Idle States
Hear a dial tone
Idle States Description Procedures
Identify extensions with voice signal
Single-line telephone users do not
Programming from the Console
Forced Idle Reminder Tones
System Programming Console
There are two types of console buttons
Console Buttons
Console Overlay
DSS Lights
Access to System Programming
Console and DSS Lights
Console Lights
Display the System Programming menu
Display the Menu Mode main menu screen
Exiting System Programming
Select System Programming
Programming from a PC with SPM
Menu
Home
See of System Programming
If you installed SPM on the hard disk of the PC, go to Step
Types of PC Connections
With a Direct Local Connection
Press any key to display the SPM Main Menu shown below
Appears on the screen
To display the SPM Welcome screen shown below
XX = current version of SPM
Modem Connections
With a Local or Remote Modem Connection
Password does not display when you type it
Starting Centralized Telephone Programming
Centralized Telephone Programming
Go to the second screen of the System Programming menu
Press More
Select Centralized Programming
Guidelines for Programming Extensions
Select Program Extension
Xxxx = extension entered in Step
Select the line button where you want to assign the feature
Specify the extension you want to program
Save your entry Select Enter
Program the features
Copying Feature and SA/ICOM Buttons
Telephones Feature Only
Features That Can Be Copied All Telephones Analog
Features That Can Be Copied Direct-Line Consoles Only
Xxxx = extension entered in Step Dial or type nnnn
Select Copy Extension
Save your entry
Select Enter Dial or type nnnn
Select Enter
Copying Line/Trunk Button Assignments
Return to the Centralized Programming menu
Select Exit
Using Reports
Did
Printing System Programming Reports
Printing Smdr Reports
More → Print →Select report → Exit
PC Procedures To print trunk information
To print extension information
To print all other reports
Valid Entries
Setting System Date and/or Time
Task List Setting System Date and/or Time
Planning Guidelines
PC Procedure
Backing Up the System
Programming Instructions
Adding an Extension
Use this procedure to add an extension to the system
Task List Adding an Extension
Moving an Extension
Use this procedure to move an extension in your system
Use this procedure to remove an extension
Removing an Extension
Task List Moving an Extension
Task List Removing an Extension
Programming Instructions
Assigning a HotLine Extension
Console Procedure Extensions→More→More→HotLine→Dial ext
Changing Calling Restrictions
Task List Assigning a HotLine Extension
Unrestricted, Outward-restricted, Toll-restricted
Select restriction → Enter → Exit
Console Procedure
Changing Trunk-to-Trunk
Transfer Status
LED On/Off or Dial ext. no. → Enter → Exit → Exit
Task List Changing Trunk-to-Trunk Transfer Statuso
Changing Coverage Delay Options
Factory Timer Setting Range Description
Ring Delays Affecting Coverage
Factory Timer Setting Range Description
QCC queue Unassigned Unavailable or Immediate Available
Group Cover Available
Buttons only or Unavailable or
Group Cover Unassigned Buttons Unavailable or Available
Planning Guidelines
Task List Changing Coverage Ring Delays
Programmed for Delay Ring
Change the delay for Primary Cover buttons
Programmed for Delay Ring change the additional delay
Change the delay for Secondary Cover buttons
Adding/Removing a Line
MLX-20L
Adding a DLC Operator Position
Task List Adding a DLC Operator Position
Merlin Legend Communications System Release
Adding a QCC Operator Position
Operator Features, and 5d, Queued Call Console QCC
Task List Adding a QCC Operator Position
11. Maximum Number of Operator Positions
Programming Instructions
Adding Operator Features
Task List Adding Operator Features
For Music On Hold
Connecting Auxiliary Equipment
For the number of seconds 0 to 30 seconds
For Maintenance Alarms
For Loudspeaker Paging
For Fax Machines
Task List Connecting Auxiliary Equipment
Voice Messaging System and Automated Attendant
For fax machines
For a voice messaging system and auto attendant
Changing Calling Group Assignments
Task List Changing Calling Group Assignments
Revising Allowed Lists
Planning Guidelines
Task List Revising Allowed Lists
Assigning Allowed Lists to Extensions
Task List Assigning Allowed Lists to Telephones6
Revising Disallowed Lists
Merlin Legend Communications System Release
Valid Entries
Task List Changing Disallowed Lists
Assigning Disallowed Lists to Extensions
Task List Assigning Disallowed Lists to Extensions
Changing Group Coverage Assignments
Planning Guidelines
Task List Changing Group Coverage Assignments
Revising Night Service With Group Assignment
Extension numbers Line/trunk numbers
Task List Revising Night Service with Group Assignment
Revising Night Service with Coverage Control
Task List Revising Night Service with Coverage Control
To program with SPM
Changing Extension Directory Labels
Programming Instructions
To program on the system programming console
Changing Trunk Labels
Task List Changing Extension Directory Labels
Each label can have a maximum of seven characters
Console Procedure More→Labeling→LinesTrunks→Dial ext. no.→
Changing Posted Message Labels
Task List Changing Trunk Labels
Task List Changing Posted Message Labels
Task List Changing Calling Group Labels
Changing Calling Group Labels
Task List Changing System Directory Labels
Changing System Directory Labels
Telephony Services Network Manager’s Guide
Adding a CTI Link
No. →
Issue
PC Procedures To print system information
Busying-Out and Restoring the MLX Module
To save report on disk
One, see ‘Removing‘ a CTI Link’’ on
Task List Adding a CTI Link
Task List Removing a CTI Link
Removing a CTI Link
Console Procedure AuxEquip→CTI Link→Extension→Delete→ Exit→
Issue
Guides
Learning More
System Reference Guides
Ordering and Availability
Using System Programming
Common Elements
Aspects of the system
Feature Reference
Entries
Contents and Organization
Special Tools
Appendixes
System Programming
Appendixes
User and Operator Guides
Common Elements
Calling Supervisor’s Guide Data/Video Reference
System Guides Information Finder
Information Finder Features To learn about Check this guide
Display Features Labeling
Basics
Planning and Programming Features
Maintenance and Troubleshooting
To learn about Check this guide
Programming, , and Feature
System Management
System Programming,
Extension Features and Buttons
Systemwide Basics
System Programming, Chapters 3
System Programming, Appendix H
Group Features and Buttons
Changing the hold timer when operators are
Changing the delay before a call coming to a
Feature Setting up or changing the following calling
Setting up operator positions
Allowing QCC operators to make
Changing the types of calls assigned to ring
Automatically Assigning a QCC to act as a message center
Chapter
Feature Reference. See Automatic
Feature Reference. See Pools
Lines and Trunks
Troubleshooting the System
All Phones Are Dead No Dial Tone or Lights
Some Phones Are Dead No Dial Tone or Lights
Possible Cause 1 The telephones are not receiving power
Possible Cause 5 The telephones may be defective
Difficulty Making Outside Calls
SECURITYlALERT
SECURITYlALERT
Possible Cause 8 The telephone may be defective
Possible Cause 2 The Do Not Disturb feature is turned on
Possible Cause 3 The Forward feature is turned on
Phone Does Not Ring
Issue
Possible Cause 5 The telephone may be defective
Possible Cause 1 The Do Not Disturb feature is turned on
DLC Console Not Ringing for Incoming Calls
Possible Cause 3 The telephone may be defective
QCC Console Not Ringing For Incoming Calls
Possible Cause 2 The Position Busy feature is turned on
Single-Line Phones Ring Back after Completed Call
Possible Cause 2 The telephone may be defective
Cannot Transfer Call after Answer on an Outside Line
Night Service Not Working
Issue
Calls Not Going to Voice Mail
Possible Cause 5 The voice mail system may not be working
Expect it to be on, see ‘Night‘ Service Not Working’’ on
Possible Cause 1 The system time may be set incorrectly
Callers Getting Incorrect Response From Voice Mail
Calls Not Going to Coverage
Trouble Hearing Called Party
Programmed Button Fails
Possible Cause 2 The telephone handset may be defective
Possible Cause The system time may be set incorrectly
Reminder Messages Received with the Wrong Time
Possible Cause 1 The Recall timer may be set incorrectly
Recall/Switchhook Does Not Work
Calling Group Members Not Receiving Calls
Calls Not Receiving Screen Pop
Possible Cause 1 The call was not delivered to an SA button
Calling Group Overflow Calls Not Receiving Screen Pop
Possible Cause 5 The CTI link is not working
What to do Check the CTI link
Secondary Announcements Not Playing as Programmed
150
Other or Unresolved Problems
Merlin Legend Communications System Release
Support Telephone Number
Customer Support InformationA
FCC Notification Repair Information
Installation Operational Procedures
Merlin Legend Communications System Release
DOC Certification No 4095A CSA Certification No. LR Load No
DOC Notification Repair Information
Merlin Legend Communications System Release
Ne dépasse
56260
Security of Your System Preventing Toll Fraud
Toll Fraud Prevention
Preventive Measures
A-11
A-12
A-13
Security Risks Associated with the Remote Access Feature
Educating Users
Other Security Hints
Educating Operators
Detecting Toll Fraud
Establishing a Policy
Other Security Hints
Choosing Passwords
Physical Security
Limiting Outcalling
Limited Warranty Limitation of Liability
Limitation of Liability
Remote Administration Maintenance
A-21
A-22
Telephone Extension Equipment
About TelecommunicationsB
About Telecommunications Telephone Extension Equipment B-2
Transmission Facilities
B-4
Switching Equipment
Telephone service see -3 in , ‘About‘ the System’’
Evolution of Switching Offices
B-7
Signal Transmission
Signaling
Telephone Numbering Plans
B-10
System Capacities
Limit Constraining Factor
Table C-1. Hardware and Software Capacities
MLX
Table C-1 Limit Constraining Factor
System Capacities C-4
System Capacities C-5
Constraining Factors
Table C-1
Calling Groups
Ports not achievable simultaneously
Coverage Groups
Fax Machines with Message Waiting
System Operator Consoles
Telephones not achievable simultaneously
Two-Party Conversations
Time slots
System Planning Forms
Table D-1 Used for Planning Form No Form Title
D-3
To remove the control unit housing, see Figure E-1
Removing the Control Unit Housing
Installing the Top Cover
Installing the Control Unit Housing
Top cover Empty module
Figure E-2. Installing the Top Cover
Figure E-3. Installing the Front Cover
Installing the Front Cover
Star codes, 6-70 to 6-71, 6-73 to 6-74 Analog facilities
Index
IN-2
Index IN-3
Star codes, 6-70 to 6-71, 6-73 to 6-74 Calling supervisor
IN-4
Merlin Legend Communications System Release
IN-6
Index IN-7
Operator, 4-26 to 4-27, 4-29 to 4-31 overview
IN-8
IN-9
Types, 3-26 to 3-27, 3-28 to 3-29 Idle states
Overview, 2-21,3-5 to
Index
IN-12
Prime lines, 2-17,3-28 to 3-29,4-33
Types, 6-5 to
Types, 3-27 to 3-28 Security
Features, 3-30 to 3-31, 8-12 to 8-13 overview
Applications, 2-22 to 2-24,4-55 to
Role, 1-3 to
Forms, 1-4 to
Using, 7-7 to
IN-18
IN-19
IN-20