Lucent Technologies 5 manual Features, Applications2

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997

2About the System

Features	Page 2-22
Features	2

The versatility and power of the system are due, in large part, to the variety of feature settings and services it can provide.

Features include traditional items (Transfer and Call Waiting), as well as advanced features (Coverage and Park).

Some functions can be performed in several ways. For example, the system offers a variety of ways to provide call coverage. You therefore choose and set up features according to your specific business needs.

Chapter 4, ‘Features‘ and Applications’’ provides additional information about features. The Feature Reference provides detailed information, including interactions of features.

Applications2

Numerous add-on products (applications) are available to enhance the system, including:

■Voice messaging systems answer incoming calls, provide callers with a menu of choices, such as people or departments, and then transfer the call as prompted by the caller using a touch-tone phone. Voice messaging systems may or may not include voice mail services, described below.

■Voice mail services enable system users, for example, to send voice messages to other users, forward voice messages with comments, and return a call.

■Fax messaging services automate the sending, receiving, call-handling, and storage of faxes, in much the same way voice messaging systems handle voice messaging.

■Call accounting applications manage telephone usage by tracking and sorting telephone costs and producing reports on costs.

■A call management application answers and distributes calls to members of a specified group, for example, ticketing agents.

■PassageWay Direct Connection Solution provides an interface between an extension and a PC with Microsoft® Windows®, as well as providing utilities and allowing the integration of Windows applications with telephone activities.

■In Release 5.0 and later systems, the CTI link hardware/software feature is available as part of the Lucent Technologies PassageWay Telephony Services product. It works with Novell NetWare LANs (local area networks) to support LAN applications on Windows 3.1, Windows 95, Windows for Workgroups 3.11, Windows NT, Apple® Macintosh® OS, and UNIX® System clients.