Lucent Technologies 5 manual Calling Group Members Not Receiving Calls

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997
8 Troubleshooting the System
Calling Group Members Not Receiving Calls	Page 8-24

■If the problem is resolved on the replacement telephone, then replace it with the original telephone and check again. If the problem persists on the original telephone, then the original telephone may be defective. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

■If the problem persists on the replacement telephone, there may be a problem with the system wiring or the control unit. Call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

Calling Group Members	8
Not Receiving Calls

Possible Cause 1: The calling group member’s telephone is not available.

What to do: Log the member in by doing one of the following:

■Using the operator’s or calling group supervisor’s DLC, enter supervisory mode by pressing the Feature button, dialing 32, and pressing the Hold button. Check the light next to the Auto Dial or DSS button for the member’s extension. It is off or is flashing when the member is unavailable to take calls. Log the member in by pressing a programmed Available button or by pressing the Feature button and dialing 44 before pressing the Auto Dial or DSS button for the extension. Finally, check to see whether calls to the calling group are received. If they are, you have solved the problem. If they are not, go to Possible Cause 2.

■At the member’s telephone, do one of the following:

—If the member’s telephone has a programmed Available button and the light next to it is off, the member is logged out. Log the member in by pressing the button. Check to see whether calls to the calling group are now received. If they are, you have solved the problem. If they are not, go to Possible Cause 2.

—If the member’s phone does not have a programmed button (including single-line telephones), log the member in by dialing #44 while off-hook on an SA or ICOM line. Check to see whether calls to the calling group are now received. If they are, you have solved the problem. If they are not, go to Possible Cause 2.

Possible Cause 2: The lines/trunks may not be assigned to the calling group.

What to do: Assign incoming lines to the calling group extension number (see Chapter 3, System Programming). If calls on these lines still do not reach the calling group members, go to Possible Cause 3.