Troubleshooting

ColorQube™ 9201/9202/9203

At the Device

1.Press the <Machine Status> button.

2.Touch the [Machine Information] tab.

3.Touch [Information Pages].

4.Touch [Configuration Report].

5.Touch [Print], then touch [Close].

View the Network Setup details. Verify that the SMTP IP Address is correct and that the TCP/IP Domain Name, Host Name and DNS settings are properly configured.

Was the E-mail Settings Correctly Configured?

For instructions, refer to E-mailon page 13-1.

From a desktop e-mail client, send a test e-mail to the new e-mail account created on the SMTP server for the device. Log in to the mail server with the new account name and password to verify that the e-mail was received at the server.

Note

A webmail application makes a convenient tool to use to log in to the mail server to check for the receipt of e-mail.

Was E-mail Received at the SMTP Server?

While logged in to the device's e-mail account on the SMTP server, forward the e-mail to yourself.

If you receive the forwarded e-mail, you have verified that a valid path exists for receiving and forwarding e- mail, using the device's account.

If there is still a problem, check for restricted host addresses at the SMTP server that could cause mail to not be received from the device. Other possibilities are that an authentication server is interfering with the device's log in to the mail server, or that the mail client on the device is not working correctly. By successfully sending e-mail to a mail server not subject to authentication, the possibility of a malfunctioning client can be eliminated.

Is the device's account name and password correct?

Is the mail server down?

Check that the mail server is configured to accept SMTP mail, as not all servers are configured to accept SMTP e-mail. The device requires access to a mail server that accepts inbound mail traffic.

Check for restricted host addresses at the SMTP server. Verify that the device is not a restricted host.

Try sending an e-mail from the device again. Ask the SMTP administrator to confirm that no errors were encountered and check for 'bounce' messages to the device's "Reply To" address.

Check that the message size does not exceed the attachment or message size limit policy of your SMTP server.

Troubleshoot the network path to the SMTP server. It may be necessary to perform a network trace analysis.

If the fault requires further investigation, refer to the Xerox website at www.xerox.com for further support.

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System Administrator Guide

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Xerox 9203, 9202, 9201 manual Was the E-mail Settings Correctly Configured?, Was E-mail Received at the Smtp Server?

9202, 9201, 9203 specifications

The Xerox 9201, 9202, and 9203 copiers, introduced during the late 1970s and early 1980s, represent a significant leap in office automation technology. These models were part of Xerox's innovative line of copiers, catering to various business needs through their unique features and capabilities.

One of the cornerstone technologies behind the Xerox 9200 series is xerography, a process developed by Chester Carlson in the 1930s. The photocopiers use a dry electrophotographic process, which relies on a photosensitive drum, enabling high-quality and high-speed copying. This technology championed the transition from traditional printing methods to more efficient office practices, revolutionizing how documents were reproduced.

The Xerox 9201 was known for its robust capability to handle a significant volume of copies, appealing primarily to mid-sized organizations. It boasted an impressive speed of up to 80 copies per minute, catering to high-demand settings without compromising the quality of output.

The Xerox 9202 was an enhancement over its predecessor, introducing more advanced features such as automatic document feeding, which significantly reduced manual handling and increased productivity. It also supported various paper sizes, making it versatile for different tasks, from simple memos to full-size reports. Additional capabilities included collating, sorting, and stapling, allowing users to complete comprehensive document preparation in a single pass.

The Xerox 9203 further built upon these advancements, offering even faster copying speeds of up to 100 copies per minute. It also allowed for electronic sorting and featured an integrated mail room solution ideal for larger organizations. The 9203’s user interface was designed for ease of use, paving the way for accessible technology in the workplace.

All three models leveraged advanced optics and imaging technology to ensure sharp, clear reproductions. The capacity for duplex printing was a notable feature, enabling users to print on both sides of the paper, which not only saved resources but also contributed to environmentally friendly practices.

Overall, the Xerox 9200 series exemplified the transition towards multifunctional copiers that incorporated advanced features for efficiency, quality, and ease of use in office environments. Their impact on the industry helped shape modern photocopying, setting the benchmark for future models through their blend of technology and practicality. These machines remain a testament to Xerox's legacy in imaging technology and office automation.