Troubleshooting | ColorQube™ 9201/9202/9203 |
At the Device
1.Press the <Machine Status> button.
2.Touch the [Machine Information] tab.
3.Touch [Information Pages].
4.Touch [Configuration Report].
5.Touch [Print], then touch [Close].
View the Network Setup details. Verify that the SMTP IP Address is correct and that the TCP/IP Domain Name, Host Name and DNS settings are properly configured.
Was the E-mail Settings Correctly Configured?
For instructions, refer to
From a desktop
Note
A webmail application makes a convenient tool to use to log in to the mail server to check for the receipt of
Was E-mail Received at the SMTP Server?
While logged in to the device's
If you receive the forwarded
If there is still a problem, check for restricted host addresses at the SMTP server that could cause mail to not be received from the device. Other possibilities are that an authentication server is interfering with the device's log in to the mail server, or that the mail client on the device is not working correctly. By successfully sending
•Is the device's account name and password correct?
•Is the mail server down?
•Check that the mail server is configured to accept SMTP mail, as not all servers are configured to accept SMTP
•Check for restricted host addresses at the SMTP server. Verify that the device is not a restricted host.
•Try sending an
•Check that the message size does not exceed the attachment or message size limit policy of your SMTP server.
•Troubleshoot the network path to the SMTP server. It may be necessary to perform a network trace analysis.
If the fault requires further investigation, refer to the Xerox website at www.xerox.com for further support.
System Administrator Guide |