HP Altris eXpress Helpdesk Solution 5.6 SP1 manual 102

Chapter 7: Administration Categories

Add New Category

You can add new categories to the Helpdesk database by following the steps below.

1Click Admin>Categories>Edit categories.

2Use the scroll-bar to view all categories currently in the system. Click New next to the category where you want to insert a new category.

Note The category you selected is displayed on the bottom of the screen. See the example above.

3Type the name of the Category in the box.

4Select the Position for the new category from the drop-down list. The option you select determines how the new category will be inserted in the category list. The options are:

•Insert before

•Insert after

•Insert as a child

Example The Service Request category

5Click OK to continue editing categories. The new category will insert into the category list based on the Position selected.

Important Any changes you make to categories, add New, Edit, Move, Copy or Delete are not actually saved until you click Save on the Edit categories page.

Altiris Helpdesk Solution User Guide 102