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Chapter 7: Administration | Notify Rules |
Notify Rules
List Notify Rules
The Notify rules page lists all notification rules currently defined. Administrative users can Edit a notify rule, add a New notify rule, or Delete notify rules.
1Click Admin>Notify rules>List rules.
2Click Edit next to the specific Notify rule to view or edit rule.
Default Rules
The Helpdesk Solution provides a set of default notification rules, they are as follows:
Notify Rules Provided by Helpdesk Solution
Item | Description |
Acknowledge contact | Sends a message to the current contact when a work item |
| is first created. |
|
|
Notify contact when | Sends a message to the current contact when the work |
closed | item has been closed. This is appropriate for Helpdesk |
| Solution guests. It thanks the recipient and describes the |
| resolution. |
|
|
VIP work item | Sends a message to the Supervisor when work item is |
| initiated by a VIP contact (assumes that Supervisor virtual |
| worker has a valid |
|
|
Work item changed | Sends a message to the current assignee whenever a |
| change occurs in the work item. |
|
|
Work item reassigned | Sends a message to a worker when a work item has been |
| reassigned. |
|
|
Altiris Helpdesk Solution User Guide | 112 |