Chapter 6: User Interface | My Helpdesk Console |
My Helpdesk Console
My Helpdesk is intended for users with an NT ID in an organizational internet environment. Users who logon to an intranet using NT authentication, then login to My Helpdesk console, automatically have their contact information attached to the work item they create. Through this console, users can create their own work items, view or partially edit previously added work items, and update their own contact information. Additionally, bulletins posted by Workers or Administrators that are designated for all users, can be viewed on the bottom of the My Helpdesk Console page.
To Use My Helpdesk Console1Open My Helpdesk console by entering either the complete URL http://<server name>/aexhd/ winuser/Default.aspx or by entering a shortcut (URL alias) if created. <OR>
2 Enter through the main entry point Altiris eXpress Helpdesk consoles - | http://<server |
name>/aexhd/. |
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The options on the My Helpdesk console page is as follows: |
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•Click View next to the work item. The work item list only appears if you have preciously added new work items.
•Click Edit next to the work item. The work item list only appears if you have preciously added new work items.
•Click New to add a new work item.
•Click Edit my info to update your contact information.
•Click LogOff to exit My Helpdesk console.
My Helpdesk toolbar descriptionAltiris Helpdesk Solution User Guide | 88 |