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Chapter 7: Administration | List Queue |
List Queue
Queues are Helpdesk objects similar to workers that work items can be assigned to. Queues do not correspond to a specific worker. A queue cannot have an NT ID associated with it but it can have an
Inactive queues do not show up in the
1Click Workers > List queues.
2Click View next to the queue to view details.
3Click Edit next to the queue to edit.
4Click New queue to add a new queue.
View Queue
1Click Workers>List queue.
2Click View next to the queue to view.
3Click the Internet Browser Back button to return to the previous screen.
Altiris Helpdesk Solution User Guide | 137 |