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Chapter 1: Introducing Helpdesk Solution
satellites every 4 minutes. Windows accounts (trusted connections) can be used if the Helpdesk identity, VPN, and domains are correctly configured.
•Attachments are stored on the satellites where they were uploaded.
Customize with Ease
Helpdesk Solution is 100%
Helpdesk Solution improves service levels and reduces IT costs across your organization, allowing you to:
•Notify your IT department of
•Allow workers to remotely manage their own Helpdesk tickets from any browser or CE device
•Use a
•Report business critical information via the web
•Quickly install and configure Helpdesk Solution into any business environment.
•Customize the user interface for take advantage of different features and provide a custom look and feel.
Features and Benefits
eXpress provides many features and benefits. The following lists describes some of these features:
Features
1
• Allows organizations to easily share and access data
2Resource explorer
•Link from Helpdesk allows workers to access summary and detailed hardware and software inventory configuration
3Helpdesk’s
4Web reports.
Benefits
1Allows each IS and IT organization to effectively communicate by managing all tasks in single web console.
2View complete hardware and software inventory of the problem asset directly from the Helpdesk console.
3Increase service levels by being proactive, notifying users of work item status and allowing them to submit work items and track status 24 x 7.
4Maximize critical data by understanding work item trends and which assets and users require the most Helpdesk resource.
Altiris Helpdesk Solution User Guide | 11 |