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HP Altris eXpress Helpdesk Solution 5.6 SP1 manual Import from Source

Models: Altris eXpress Helpdesk Solution 5.6 SP1

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Chapter 7: Administration

Sources

Import from Source

Importing large numbers of resources can take a considerable amount of time. For imports of thousands of resources use the auto-update feature to avoid time-outs and other problems.

Any number of contacts can be imported though computers are licensed. You can only import as many computers or assets as you have Helpdesk Solution licenses. The software will not allow you to go over your license limit.

1Click Admin>Sources>List source.

2Click Import next to the source name to import resources.

3Click Computers or Contacts to search for resource.

•Sms Source: Export computers only.

•NS Source: export both contacts and computers.

4Click All or By name to search for resource.

5If you selected By name, type a resource name to search for in the box. The “%” wildcard character is supported and is supplied automatically at the end if omitted.

6Click Count. The Number of resource matches made will display below the Count button.

7Click Import matching resources or Create a list of matching resources so I can select the ones I want.

8Click Next to continue.

9Click Import more to return to the Import from source page and import more sources.

Note The import report page may show the Number of resources processed is not the same as the number shown by the Count operation (step 6), this is not an error. The actual number of resources processed depends on factors not considered during the Count operation for performance reasons nor does it include changes that have take place since the Count operation was performed.

10Click Done when finished.

Altiris Helpdesk Solution User Guide

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HP Altris eXpress Helpdesk Solution 5.6 SP1 manual Import from Source

Contents

Helpdesk Solution 5.6 SP1 User Guide Altiris Helpdesk Solution User Guide Contents New Contact Delete Notify Rules 116 Document Conventions PrefaceWhat you see Support Contact Information SupportTraining Before Contacting SupportPreface Altiris Helpdesk Solution User Guide Complete, Integrated System Introducing Helpdesk SolutionIntegrate with Microsoft SMS Scenario Helpdesk Solution Satellite ArchitectureBenefits Features and BenefitsFeatures Customize with EaseEnd User Console System RequirementsServer Worker ConsoleInstallation Preview Installing and Setting Up eXpressSoftware Requirements Hardware Notification Server Computer RequirementsSoftware Install Prerequisite Software to Notification Server Installing and Setting Up eXpress Installing and Setting Up eXpress Install Notification Server Satellite Helpdesk Install Helpdesk SolutionAltiris eXpress .NET Configuration Wizard To Install a Satellite HelpdeskConfigure Helpdesk Command Architecture Helpdesk OverviewWorker Consoles Helpdesk Solution ConsolesWorkers Workers and Worker QueuesUser Consoles See AlsoContacts Assets Work ItemsIntegration with Microsoft Systems Management Server SMS Prerequisites InstallationConsole to start the Web Administration Console Helpdesk SetupTo configure the Helpdesk Configuration Wizard Altiris eXpress.NET Configuration WizardEnter a domain\user and password Modifying Helpdesk Solution Installation Configuration Upgrading Releases UninstallingLocalization Configure Regional OptionEnd User Console Web Administration Console Interface Elements ConfigurationPolicies Reports Console SecurityWorkers AdministratorsEnd Users Setting Permissions Entry Points Console.configurationWorkerMode=workerwinUserguestuser CredentialSelfEnrollmentCmd= Licensing User Interface Logoff Client Access Server AccessAltiris eXpress Helpdesk Consoles Work Items CommandsDefault Page Description Helpdesk Worker ConsoleRecent Common tasksToolbar Description AssetsBulletins Item Count, Date and TimeWorker Report To Open a New Work Item New Work ItemDescription Work Item Page DescriptionAdd New Work Item To View or Edit Work Items View or Edit Work ItemsAdditional Work Item Information To Attach a File to a Work Item AttachmentsAttach Page Field Description Link Work ItemsTo Link a Work Item Link Page Field DescriptionTo Send E-Mail Messages Mail MessagesMail Page Field Description View Contact Properties New Work ItemTo View Contact Properties NT ID Contact Page Field DescriptionFind Contact New Work Item Auto-Associating an Item’s Asset Using the ContactTo Find a Contact To Select a Contact Select Contact New Work ItemTo View Asset Properties View Asset Properties New Work ItemAsset Page Field Description Find Asset New Work ItemTo Select an Asset Auto-Associating an Item’s Contact Using the AssetSelect Asset New Work Item To Find an AssetFind Work Items Find Work Items Simple Tab Find Work Item Simple Field Description Find Work Items Advanced Tab Find Work Item Advanced Field Description Search in Comment or Title FieldFull-text Freetext and Contains Searches Manual Configuration Syntax Using QueriesWildcard Searches To List Queries List QueryNew Query List Query Page Field DescriptionTo Create a New Query Modify New Query SearchTo Modify a Query Search Datetime Examples Query Data TypesNew Query Page Field Description String ExamplesField Name Type Acceptable values Comments Be inactive virtual workgroups or $promptstringprompt$ Query Parameter Replacement$currentworkerid$ $promptnumberprompt$$promptdateprompt$ $promptdatetimeprompt$Are you sure you want to delete the following items? Delete QueriesLast Query Results Contacts Contacts Home Retrieve Queued ItemFind Contacts View ContactsFind Contacts Page Field Description New ContactTo Add a Contact New Contact Page Field Description View Assets Assets Assets HomeTo Use the Assets Home To Add a New Asset New AssetFind Assets To View AssetsNew Asset Page Field Description To Use the Recents RecentsTo Use My Helpdesk Console My Helpdesk ConsoleMy Helpdesk toolbar description Sort Work Item List My Helpdesk New Work ItemTo Add a New Work Item To Edit My Info Edit My InfoLogoff Work Item Request NT UserTo Logoff My Helpdesk Work Item Request Guest Work Item Request UserWork Item History Create Custom URL to Access Helpdesk ConsolesTo create a custom URL Pocket PC Navigation Support for Pocket PC PPCAdministration Administration Admin Helpdesk Admin ConsoleAdmin Report Run Admin Reports Admin Report Page Field DescriptionList Categories Page Description Categories List CategoriesEdit Categories Add New Category Modify Category Move Category Copy Category Delete Category List Routing Rules Routing RulesEdit Routing Rule Process Order of Routing RulesTo Create a New Routing Rule New Routing RuleAltiris Helpdesk Solution User Guide 110 To Delete a Routing Rule Delete Routing RulesNotify Rules Default RulesList Notify Rules New Notify Rule Altiris Helpdesk Solution User Guide 114 Edit Notify Rule Select the check box for the rule to be DefaultDelete Notify Rules List Templates Mail TemplatesNew Template Edit E-mail Templates Default E-mail TemplatesSimple Macros Mail Template MacrosMail Macros Complex MacrosList Bulletins BulletinsDelete Bulletin Add New BulletinView Source SourcesList Sources New SMS Source New NS SourceEdit Source Import from Source Configure Helpdesk Option 1 This database was last configured by Alert Manager Simple Tab Delete Work ItemsDelete Work Item Simple Field Description Advanced Tab Delete Work item Advanced Field Description Delete ContactsDelete Assets New Worker WorkersList Workers Edit Worker View Queue List QueueEdit Queue New QueueReports Notification Policies Service Level Agreements Log Files TroubleshootingURL Index