HP Altris eXpress Helpdesk Solution 5.6 SP1 manual Entry Points, Console.configuration

Chapter 5: Configuration Entry Points

2Add NT users to the appropriate groups. These can be NT domain users or groups or local users defined on the Web server.

3Using Windows File Explorer, locate the physical directory location of the admin, worker, and other entry points.

Note By default, the setup creates these in the following location:

C:/Program Files/Altiris/eXpress/Notification Server/HelpDesk/ AexHD

4Right-click an entry point folder (i.e. Admin).

5Click Properties. This displays the property sheet for the folder.

6Click the Security tab.

7Remove unwanted access (i.e. Everyone) and add the appropriate groups (i.e. Admins).

Note The "Read" permission is sufficient.

With permissions set, when a user invokes a URL inside one of these entry points they must be logged on to NT as a member of the appropriate group or they will be prompted to log in. As previously mentioned, the guest and user entry points do not require an NT ID.

Note Login credentials are automatically provided by Internet Explorer so IE users will not be prompted for user information unless they are not a member of the correct group. Other browsers don't participate with NTLM and will always be prompted.

Entry Points

Helpdesk uses a number of custom elements in entry point web.config files to define the behavior of the Helpdesk consoles that are supplied through default.aspx pages inside the entry point.

However there is one exception - Helpdesk administrators may want to control how workers and users self-enroll into Helpdesk. How to do that is described below.

<configuration>

<appweaver.net>

<consoles>

<console>

<command/>

</console>

</consoles>

</appweaver.net>

<helpdesk.net>

<console.configuration/>

<credential/>

</helpdesk.net>

</configuration>

The <appweaver.net> element and its children define what consoles are available in that entry point and what commands are available in those consoles.

The <helpdesk.net> element has two children that are described below:

<console.configuration>

This element has two or three attributes:

•allowDatabaseConfig

Legal values are “yes” or “no”.

The value “yes” means that workers who use this entry point will be able to attempt to configure the Helpdesk database by running a Helpdesk configuration command defined in the console. This command will be run whenever Helpdesk determines it is not correctly configured - usually when the application starts after an installation or upgrade. By default only the Admin entry point and console has this value set to “yes.” It is dangerous and unhelpful to allow non-admins access to this command.

Altiris Helpdesk Solution User Guide 40