Chapter 6: User InterfaceAdditional Work Item Information

Attach Page Field Description

Page Items

Item

Description

Upload file

Browse to the location of the file to attach.

 

 

Description

Type a description for the file attachment.

 

 

Upload

Click Upload to attach file to new work item.

 

 

Remove

Click Remove to delete the file attachment from the Upload files

 

list.

 

 

Uploaded files

Displays files attached to the new work item.

 

 

OK

Click OK to continue with work item.

 

 

Time Spent

The time spent working on this work item. This number can be

(minutes)

changed if there has been work performed while not in the

 

console.

 

 

Done

Click to save the changes.

 

 

Link Work Items

A work item can link to one other work item, and multiple work items can link to the same work item. If a work item was previously linked, it will be overwritten by the last selected link item. To clarify this feature in more detail, be sure to read the scenario below.

Scenario

•Worker Kathi creates work item #2 reporting a need to move a PC. Work item #4 is referring to moving the same PC. Kathi links work item #2 to work item #4.

•Worker Jared creates work item #5 reporting computer equipment needs moving in the same

office as work item #4. Jared links work item #5 to work item #4.

•Worker Scott creates work item #6 reporting a printer needs moving from one office to

another, the same office move as stated in work item #4. Scott links work item #6 to work item

#4.

•Worker Kathi reopens work item #2 to edit the record. Work item #3 is another PC move for the same office as stated in work item #2. Kathi links work item #2 to work item #3.

•The current work item open is linked to the most recently selected work item once the worker clicks the OK button.

Altiris Helpdesk Solution User Guide

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