HP Altris eXpress Helpdesk Solution 5.6 SP1 Item, Description, To View Contact Properties

Chapter 6: User InterfaceAdditional Work Item Information

E-mail Page Field Description

Page Items

Item	Description
Current contact	Select check box to e-mail current contact.
These workers	Select check box for all applicable workers.
These addresses	SMTP e-mail address of recipients, separated by semicolons:
	myname@mycompany.com;bas@buz.org
E-mail templates	Format of the body of the e-mail message. The Message field
	will be inserted into the body of the email as determined by the
	template chosen
Message	Main content of the e-mail notification. This is not the same as
	the work item comment.
Done	Save changes.
Clear	Clears the users selections from the page.

View Contact Properties - New Work Item

The View contact properties page displays is used to view and edit information about the contact associated with the current work item. The Items list at the bottom of the page, shows all work items that are associated with the same contact. You can update contact information or select a different contact from this page.

To View Contact Properties

1Click Work items> New work item.

2Click View contact properties.

3If the information on the page needs updating; or, you want to select a different contact, click Select to find a contact from the Helpdesk’s database. When you select a contact, the information will populate this page.

4Update the form on the page as needed, and then click Save.

Altiris Helpdesk Solution User Guide 59