Chapter 6: User Interface | New Work Item |
Late - Lists the number of work items Planned after the start date.
Overdue - Lists the number of work items not Closed or Resolved after the due date.
Resolved - Lists the number of work items with the status as Resolved. Work items can have a status of Resolved and still be open. Once verification is received, work items can be finalized with the Closed status.
Held - Lists the number of work items with the status as Hold.
Closed - Lists the number of work items with the status as Closed.
New Work Item
The New work item page lets you create a New work item. Workers can perform a variety of tasks to the item, such as: link work items together, associate assets and contacts to the work item, attach uploaded files to the work item, and send
1Click Work items>New work item listed below Commands. <OR>
2Click New work item listed below Common tasks.
Toolbar Description
The following diagram describes the toolbar:
Altiris Helpdesk Solution User Guide | 50 |