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HP Altris eXpress Helpdesk Solution 5.6 SP1 manual View Asset Properties New Work Item

Models: Altris eXpress Helpdesk Solution 5.6 SP1

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Chapter 6: User Interface

Additional Work Item Information

View Asset Properties - New Work Item

The View asset properties page displays an Asset form used to view and edit information about the asset associated to the current work item. The Items list at the bottom of the page shows all work items currently associated with the same asset.

To View Asset Properties

1Click Work items> New work item.

2Click View asset properties.

3If the information on the page needs updating; or, you want to select a different asset, click Select to find an asset from the Helpdesk’s database. When you select an asset, the information will populate this page.

4Update the form on the page as needed, and then click Save.

Altiris Helpdesk Solution User Guide

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HP Altris eXpress Helpdesk Solution 5.6 SP1 manual View Asset Properties New Work Item, To View Asset Properties

Contents

Helpdesk Solution 5.6 SP1 User Guide Altiris Helpdesk Solution User Guide Contents New Contact Delete Notify Rules 116 Preface Document ConventionsWhat you see Support Contact Information SupportTraining Before Contacting SupportPreface Altiris Helpdesk Solution User Guide Introducing Helpdesk Solution Complete, Integrated SystemIntegrate with Microsoft SMS Scenario Helpdesk Solution Satellite ArchitectureBenefits Features and BenefitsFeatures Customize with EaseEnd User Console System RequirementsServer Worker ConsoleInstalling and Setting Up eXpress Installation PreviewSoftware Requirements Notification Server Computer Requirements HardwareSoftware Install Prerequisite Software to Notification Server Installing and Setting Up eXpress Installing and Setting Up eXpress Install Notification Server Satellite Helpdesk Install Helpdesk SolutionAltiris eXpress .NET Configuration Wizard To Install a Satellite HelpdeskConfigure Helpdesk Command Architecture Helpdesk OverviewWorker Consoles Helpdesk Solution ConsolesWorkers Workers and Worker QueuesUser Consoles See AlsoContacts Assets Work ItemsIntegration with Microsoft Systems Management Server SMS Prerequisites InstallationConsole to start the Web Administration Console Helpdesk SetupTo configure the Helpdesk Configuration Wizard Altiris eXpress.NET Configuration WizardEnter a domain\user and password Modifying Helpdesk Solution Installation Configuration Upgrading Releases UninstallingLocalization Configure Regional OptionEnd User Console Configuration Web Administration Console Interface ElementsPolicies Reports Console SecurityWorkers AdministratorsEnd Users Setting Permissions Entry Points Console.configurationWorkerMode=workerwinUserguestuser CredentialSelfEnrollmentCmd= Licensing User Interface Logoff Server Access Client AccessAltiris eXpress Helpdesk Consoles Work Items CommandsDefault Page Description Helpdesk Worker ConsoleRecent Common tasksToolbar Description AssetsItem Count, Date and Time BulletinsWorker Report To Open a New Work Item New Work ItemDescription Work Item Page DescriptionAdd New Work Item To View or Edit Work Items View or Edit Work ItemsAdditional Work Item Information To Attach a File to a Work Item AttachmentsAttach Page Field Description Link Work ItemsTo Link a Work Item Link Page Field DescriptionTo Send E-Mail Messages Mail MessagesView Contact Properties New Work Item Mail Page Field DescriptionTo View Contact Properties NT ID Contact Page Field DescriptionAuto-Associating an Item’s Asset Using the Contact Find Contact New Work ItemTo Find a Contact To Select a Contact Select Contact New Work ItemTo View Asset Properties View Asset Properties New Work ItemAsset Page Field Description Find Asset New Work ItemTo Select an Asset Auto-Associating an Item’s Contact Using the AssetSelect Asset New Work Item To Find an AssetFind Work Items Find Work Items Simple Tab Find Work Item Simple Field Description Find Work Items Advanced Tab Search in Comment or Title Field Find Work Item Advanced Field DescriptionFull-text Freetext and Contains Searches Using Queries Manual Configuration SyntaxWildcard Searches To List Queries List QueryNew Query List Query Page Field DescriptionModify New Query Search To Create a New QueryTo Modify a Query Search Datetime Examples Query Data TypesNew Query Page Field Description String ExamplesField Name Type Acceptable values Comments Be inactive virtual workgroups or $promptstringprompt$ Query Parameter Replacement$currentworkerid$ $promptnumberprompt$$promptdateprompt$ $promptdatetimeprompt$Are you sure you want to delete the following items? Delete QueriesLast Query Results Contacts Contacts Home Retrieve Queued ItemFind Contacts View ContactsNew Contact Find Contacts Page Field DescriptionTo Add a Contact New Contact Page Field Description Assets Assets Home View AssetsTo Use the Assets Home To Add a New Asset New AssetFind Assets To View AssetsNew Asset Page Field Description To Use the Recents RecentsMy Helpdesk Console To Use My Helpdesk ConsoleMy Helpdesk toolbar description My Helpdesk New Work Item Sort Work Item ListTo Add a New Work Item To Edit My Info Edit My InfoWork Item Request NT User LogoffTo Logoff My Helpdesk Work Item Request Guest Work Item Request UserCreate Custom URL to Access Helpdesk Consoles Work Item HistoryTo create a custom URL Pocket PC Navigation Support for Pocket PC PPCAdministration Administration Admin Helpdesk Admin ConsoleAdmin Report Run Admin Reports Admin Report Page Field DescriptionList Categories Page Description Categories List CategoriesEdit Categories Add New Category Modify Category Move Category Copy Category Delete Category List Routing Rules Routing RulesEdit Routing Rule Process Order of Routing RulesTo Create a New Routing Rule New Routing RuleAltiris Helpdesk Solution User Guide 110 To Delete a Routing Rule Delete Routing RulesDefault Rules Notify RulesList Notify Rules New Notify Rule Altiris Helpdesk Solution User Guide 114 Edit Notify Rule Select the check box for the rule to be DefaultDelete Notify Rules List Templates Mail TemplatesNew Template Edit E-mail Templates Default E-mail TemplatesSimple Macros Mail Template MacrosMail Macros Complex MacrosList Bulletins BulletinsDelete Bulletin Add New BulletinSources View SourceList Sources New SMS Source New NS SourceEdit Source Import from Source Configure Helpdesk Option 1 This database was last configured by Alert Manager Simple Tab Delete Work ItemsDelete Work Item Simple Field Description Advanced Tab Delete Work item Advanced Field Description Delete ContactsDelete Assets Workers New WorkerList Workers Edit Worker View Queue List QueueEdit Queue New QueueReports Notification Policies Service Level Agreements Log Files TroubleshootingURL Index