Chapter 6: User Interface

Support for Pocket PC (PPC)

Support for Pocket PC (PPC)

Administrators and workers can access the worker console from any Windows CE device. Handheld support is included with your product and does not require any additional cost or configurations. Handheld support adds even greater flexibility for managing your product by extending functionality beyond the desktop.

You can access the Worker Console using the worker URL. The Worker Console features that are not supported include file upload. Some fields in lists throughout the Worker Console have been scaled down for better viewing on the lower resolution Pocket PC.Requirements

Windows CE version 3

Microsoft Internet Explorer 5.0 or higher

Resolution: Standard Pocket PC dimensions of 240 x 320

Note While the Worker Console is fully supported with the exceptions noted above, the Administrator Console is not currently supported on the Pocket PC platform. The Administrative Console will load on a Pocket PC device. However, the screen is not properly formatted for the reduced screen resolution size of most handhelds. Administrative features can be executed on a handheld device by directly accessing the URLs for those features.

Pocket PC Navigation

There is a dropdown for recent work items at the top of the Worker Console. Select a work item number and click the View Work Item icon to the left of the dropdown to view the report for the item.

To view the report for an item not displayed in the dropdown, the standard toolbar has been included so that the worker can enter a work item number in the Edit field and click the View Work Item icon to the left of the Edit field on the toolbar.

Work item actions are not displayed as a horizontal list for the Pocket PC, but have been added to the command dropdown. Select an action and click the green arrow icon to the left of the dropdown to perform the action. The action will be performed on the work item that is selected in the recent work item dropdown that appears to the left. This dropdown is shared by commands that are available on

the Work items tab.

Work item commands are available by clicking the home icon at the top of the console. All commands for the work item command group will populate the command dropdown (this is a shared dropdown). Execute a command by selecting it from the dropdown and clicking the green arrow icon.

Altiris Helpdesk Solution User Guide

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