Chapter 7: Administration | Delete Work Items |
Delete Work Items
The delete function allows workers to search the Helpdesk database by entering a search criteria, locate work items that are no longer needed in the system, and then delete them - permanently. The search results display in the Item list, where workers select the work items to delete.
Note This is a powerful feature. Deleted work items cannot be recovered except by a database backup.
Simple Tab
The simple search is different then the Advanced search as there are fewer fields used to define the search. If you enter more than one field entry for the search criteria, the result will yield a more precise Item list as opposed to searching on one field criteria only.
Note To search for All items within a field, click inside the field and then click Find. The result will show all work items present in the Helpdesk database, where the search field has be defined with an entry other than null.
1Click Work items>Delete work items.
2Type the search criteria in one or more of the boxes, then click Find or click Reset to clear the page and start a new Simple search.
3Select the check box next to the work item you want to delete.
4Click Next to continue.
5The work items you selected will appear.
A prompt will display the following message:
Are you sure you want to delete the following items?
6Click Back to change the selected work items to delete.
Altiris Helpdesk Solution User Guide | 130 |