Chapter 6: User Interface

Additional Work Item Information

To Link a Work Item

1Click Work items> New work item.

2Click Link.

3Click one of the following link item options:

•Keep current - Default, Not currently linked.

•Link recent item - Select a Work item from the drop-down list.

•Find item - Type the title of the work item in the box, click Find.

• Select a work item from the drop-down list.

•Item number - Type the record number of the work item in the box.

•Remove current item - Unlink a work item.

4Click OK, the most recent work item selected will be linked.

Link Page Field Description

Page Items

Item

Description

Keep current

Default option, the current work item is not linked.

 

 

Link-recent item

Select a work item from the most recent drop-down list.

 

 

Find item

Search for work items, requires search criteria.

 

 

Item number

Type number of work item to link to.

 

 

Remove current

Removes an attached work item.

item

 

 

 

OK

Click OK to continue with work item.

 

 

Time spent

The Time spent (minutes) working on the current work item.

(minutes)

This number can be changed if other work has been performed

 

not related to the work item yet the work item is currently open

 

on the screen.

 

 

Altiris Helpdesk Solution User Guide

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