Chapter 7: AdministrationThe Admin Report

Admin Report Page Field Description

Page Items

Item

Description

Report Period

Select how far back in time you want the summary report to go.

 

 

Priority items

Lists the number of Open work items with either High or “ASAP”

 

priority status.

 

 

Requested items

Lists the number of work items flagged with the status as

 

Requested.

 

 

Planned items

List the number of work items flagged with the status as Planned.

 

 

Open items

List the number of work items flagged as Open.

 

 

Late items

Lists the number of work items still Planned after the start date.

 

 

Overdue items

List the number of work items not Closed or Resolved after the

 

due date.

 

 

Resolved items

List the number of work items flagged with the status of Hold.

 

 

Closed items

Lists the number of work items flagged with the status as Closed.

 

 

Cancel

Click to discard the changes.

 

 

Run Admin Reports

1Type the number of days to search back in time in the Report period box.

2Click Go. The database will return an item count of all work items based on the number of days search criteria.

3Click the item count link to display the list of work items found.

Altiris Helpdesk Solution User Guide

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