HP Altris eXpress Helpdesk Solution 5.6 SP1 manual Altiris Helpdesk Solution User Guide 114

Chapter 7: Administration Notify Rules

•“Any of these criteria are true” means that if one of the criteria evaluates to true then the rule will run.

8Select a value from the drop-down list. Values can be four different types: string field operators and UI, numeric, boolean and lookup operators and UI.

9Click Add and the following screen appears:

The Field selected is displayed at the top of the screen. Select or type the following values to further define the functionality of the rule. The rule applies based on the conditions defined below.

Note This option will vary depending on the value you select. Follow the screen prompts as outlined below, selecting those criteria for each value type.

aThis criterion is true when:

•Select the check box next to The value of the field changes.

•Select the check box next to The value of the field, then select an option from the drop-down

list. The options are as follows:

•is the same as

•is not the same as

•contains

•does not contain

•matches regular expression

bType a value to test condition in the box, be sure to select the check box if Case sensitive is required.

cClick OK to add the criterion value, it will appear in the box on the New rule screen.

10If the added criterion is not correct or no longer needed, highlight the criterion in the display list and click Delete to discard.

11Clear the check box if the rule IS NOT Visible.

Visible - Allow workers to see this rule: A rule that is not visible will not show up in the list of Notify rules display when creating a new work item or in the Notify action.

12Select the check box for the rule to be Locked.

Locked - Prevent workers from turning this rule on or off: A rule that is locked, if visible, will show

up in the list of Notify rules display when creating a new work item or in the Notify action but cannot be modified by the user.

Altiris Helpdesk Solution User Guide 114