Chapter 6: User Interface

Find Work Items

Find Work Items - Advanced Tab

1Click Work items>Find work items listed below Commands. <OR>

2Click Find work items listed below Common Tasks.

3Click the Advanced Tab.

4Type the search criteria in one or more of the boxes, then click Find.

5The Items list at the bottom of the page shows all work items the found based on the search criteria you selected. Click View or Edit next to the work item you want to view or edit.

6The Save query link at the bottom of the page, allows you to save the search criteria of the query that produced the results on the page. The Save query link will be disabled while you enter a search criteria, but will enable when Find is clicked.

When you click Save query, the New query command will be invoked with context. The query expression will be displayed in the Expression text box.

7Click Reset to clear the search fields and start another search.

Note The Items list in the diagram above is sorted by Priority in ascending order. For details see “Sort Work Item List” on page 89

Altiris Helpdesk Solution User Guide

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HP Altris eXpress Helpdesk Solution 5.6 SP1 manual Find Work Items Advanced Tab