HP Altris eXpress Helpdesk Solution 5.6 SP1 manual Find Asset New Work Item

Chapter 6: User InterfaceAdditional Work Item Information

Asset Page Field Description

Page Items

Item	Description
Name	Type a short description of the asset.
Type	Select a category Type from the drop-down list.
External ID	Type an External ID.
	An External ID is appropriate for organizations managing
	external customers who need to identify the external customer
	with a unique ID.
Location	Type the physical Location of the asset.
Manufacturer	Type the Manufacturer of the asset.
Model	Type the Model type of the asset.
Serial #	Type the Serial # of the asset
Asset Tag	Type the number of the asset tag.
IP Address	Type the IP address of the asset.
Organization	Select Organization from the drop-down list.
Status	Select Status from the drop-down list.
Comment	Any additional free-form information about the asset.
Items	List of Work items associated with the asset.
Save	Click to Save the changes.
Cancel	Click to abort function.

Find Asset - New Work Item

The Find feature on the New work item page, allows users to enter a partial name or location (this is configured by Professional Services) into the Find text box, and then click Find. The text pattern entered, can be any valid expression supported by Transact SQL LIKE, such as %, _, [], [^]. For example, to search for all contacts named John, you could specify the pattern “John%”. The search pattern will only be used to find active assets.

As an added convenience, the Find option will prefix and suffix the pattern entered in the text box, with “%” if a % symbol is not detected in the pattern. This will result in a slower search performance as a table scan is performed. If a search pattern is not specified when Find is clicked, the user will be presented with a validation message.

If one or more contacts match the specified pattern, then the contact drop-down list will be populated. Additionally, a results count option will be added and automatically selected to indicate the number of matches.

The data presented in the drop-down list will be a combination of the asset’s name and location. If a location is not specified for the asset, the text message [location unspecified] will be displayed next to the asset’s name.

Altiris Helpdesk Solution User Guide 64