HP Altris eXpress Helpdesk Solution 5.6 SP1 manual Find Work Item Simple Field Description

Chapter 6: User Interface Find Work Items

4The Items list at the bottom of the page shows all work items the found based on the search criteria you selected. Click View or Edit next to the work item you want to view or edit.

5The Save query link at the bottom of the page, allows you to save the search criteria of the query that produced the results on the page. The Save query link will be disabled while you enter a search criteria, but will enable when Find is clicked.

When you click Save query, the New query command will be invoked with context. The query expression will be displayed in the Expression text box.

6Click Reset to clear the search fields and start another search.

Note The Items list in the diagram above is sorted by number(#) in descending order. For details see “Sort Work Item List” on page 89

Find Work Item Simple Field Description

Page Items

Item	Description
Title	Type the Title of the work item.
Match all words	Select the Title match criteria from the drop-down list.
Comment	Type Comment word selection.
Match all words	Select the Comment match criteria from the drop-down list.
Category	Select Category from the drop-down list.
Scope	Select option from the drop-down list.
Pattern	Type string Pattern for search.
Assigned	Select Assigned worker group from the drop-down list.
External ID	Type an External ID.
	An External ID is appropriate for organizations managing
	external customers who need to identify the external customer
	with a unique ID.
Priority	Select the Priority from the drop-down list.
Status	Select Status from the drop-down list.
Type	Select Type from the drop-down list.
Find	Click to begin search for work item.
Reset	Click to clear the form.
Cancel	Click to abort function.

Altiris Helpdesk Solution User Guide 67