Chapter 6: User Interface

Find Work Items

4The Items list at the bottom of the page shows all work items the found based on the search criteria you selected. Click View or Edit next to the work item you want to view or edit.

5The Save query link at the bottom of the page, allows you to save the search criteria of the query that produced the results on the page. The Save query link will be disabled while you enter a search criteria, but will enable when Find is clicked.

When you click Save query, the New query command will be invoked with context. The query expression will be displayed in the Expression text box.

6Click Reset to clear the search fields and start another search.

Note The Items list in the diagram above is sorted by number(#) in descending order. For details see “Sort Work Item List” on page 89

Find Work Item Simple Field Description

Page Items

Item

Description

Title

Type the Title of the work item.

 

 

Match all words

Select the Title match criteria from the drop-down list.

 

 

Comment

Type Comment word selection.

 

 

Match all words

Select the Comment match criteria from the drop-down list.

 

 

Category

Select Category from the drop-down list.

 

 

Scope

Select option from the drop-down list.

 

 

Pattern

Type string Pattern for search.

 

 

Assigned

Select Assigned worker group from the drop-down list.

 

 

External ID

Type an External ID.

 

An External ID is appropriate for organizations managing

 

external customers who need to identify the external customer

 

with a unique ID.

 

 

Priority

Select the Priority from the drop-down list.

 

 

Status

Select Status from the drop-down list.

 

 

Type

Select Type from the drop-down list.

 

 

Find

Click to begin search for work item.

 

 

Reset

Click to clear the form.

 

 

Cancel

Click to abort function.

 

 

Altiris Helpdesk Solution User Guide

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