Index
A
accessing Helpdesk Solution through a custom URL 93
administration bulletins 122 sources 124 workers 135
Altiris support 7
B
bulletins administration 122
C
comments search in 69
console administrator 22 end user 23 worker 22
consoles 21, 22 contact information 7 contacts 24 conventions for document 6 copyright 2
creation date of document 2 cross references 6
custom queries 72 URL 93
D
document conventions 6 print date 2
E
email message template macros 120 external documents 6
F
G
H
Heading First 9 Second 9
Helpdesk Configuration Wizard installation 19, 29
using to modify configuration 31
history
I
L
legal notice 2 licensing 43 links 6
M
macros
N
notification policies 140 Notification Server 21
P
patent 2 Pocket PC 94 prerequisites 27 product version 2
Q
queries custom 72
R
register sources for assets 124 reports 139
S
search
permissions 39 web permissions 39 workers 37
sources administration 124 register for assets 124
T
technical support 7 The 49 trademark 2
U
URL
accessing Helpdesk Solution through a custom 93
V
virtual workgroups 23 level 1 23
W
web reports 21 wildcard search 70
wizard
Helpdesk Configuration 19, 29 import data 127
work items queries 70 retrieve 80, 130
Altiris Helpdesk Solution User Guide | 143 |