Index
A
accessing Helpdesk Solution through a custom URL 93
administration bulletins 122 sources 124 workers 135
Altiris support 7
assistance 7
B
bulletins administration 122
C
comments search in 69
console administrator 22 end user 23 worker 22
consoles 21, 22 contact information 7 contacts 24 conventions for document 6 copyright 2
creation date of document 2 cross references 6
custom queries 72 URL 93
customer support 7
D
document conventions 6 print date 2
E
email message template macros 120 external documents 6
F
Find 66
G
getting help 7
H
Heading First 9 Second 9
Helpdesk Configuration Wizard installation 19, 29
using to modify configuration 31
history
work item 93
I
import data wizard 127
installation 28 setup 28
L
legal notice 2 licensing 43 links 6
log file 142
M
macros
email message template 120
N
notice 2
notification policies 140 Notification Server 21
P
patent 2 Pocket PC 94 prerequisites 27 product version 2
Q
queries custom 72
R
register sources for assets 124 reports 139
S
search
search in comments 69
security 36 end users 38
permissions 39 web permissions 39 workers 37
server 12, 27
Service Level Agreements 141
SMS 9 integration 26
sources administration 124 register for assets 124
support 7
contact information 7
T
technical support 7 The 49 trademark 2
U
uninstalling 32 upgrading 32
URL
accessing Helpdesk Solution through a custom 93
Using 70
V
version 2
virtual workgroups 23 level 1 23
level 2 23 supervisor 24
W
web reports 21 wildcard search 70
wizard
Helpdesk Configuration 19, 29 import data 127
work item 25
work item history 93
work items queries 70 retrieve 80, 130
worker console 46 Pocket PC support 94
workers 23 administration 135 security 37
Altiris Helpdesk Solution User Guide | 143 |
