HP Altris eXpress Helpdesk Solution 5.6 SP1 manual 120

Chapter 7: Administration E-mail Template Macros

E-mail Template Macros

When you are adding or editing an e-mail template, you can use special macros in the message for the From, Subject and Body boxes to represent data that will be inserted by Helpdesk Solution when it generates e-mail using the template. There are three different classes of macros: simple, complex and mail.

Simple Macros

Simple macros resolve into a single value or work item data.

WORKITEM(<workitem_field>)	<workitem_field> is the name of a field in the current
	work item (the one that was just updated). The value
	of that field replaces the macro.
	For Example: WORKITEM(workitem_number) will
	be replaced with the work item’s number.
	The list of valid fields corresponds to the columns in
	the workitem_current_view view.
CONTACT(<contact_field>)	<contact_field> is the name of a field in the record of
	the contact that is associated with the current work
	item. Note All contact information is available using
	the WORKITEM() macro.
MANAGEDOBJECT(<managed_object_field>	< managed_object_field > is the name of a field in the
)	record of the asset that is associated with the current
	work item. All asset information is available using the
	WORKITEM() macro.
ASSIGNED_TO_WORKER(<worker_field>)	<worker_field > is the name of a field in the record of
	the worker that is associated with the current work
	item as the assigned to worker. Most assigned to
	worker information is available using the
	WORKITEM() macro
	Use ASSIGNED_TO_WORKER () to see information
	such as ASSIGNED_TO_WORKER
	(worker_organization_name) that is not available
	through the WORKITEM() macro.
MODIFIED_BY_WORKER(<worker_field>)	<worker_field > is the name of a field in the record of
	the worker that is associated with the current work
	item as the modified by worker. Most modified by
	worker information is available using the
	WORKITEM() macro.
	Use MODIFIED_BY_WORKER () to see information
	such as MODIFIED_BY_WORKER
	(worker_organization_name) that is not available
	through the WORKITEM() macro.

Altiris Helpdesk Solution User Guide 120