Mail Template Macros | HP Altris eXpress Helpdesk Solution 5.6 SP1

Chapter 7: Administration

E-mail Template Macros

E-mail Template Macros

When you are adding or editing an e-mail template, you can use special macros in the message for the From, Subject and Body boxes to represent data that will be inserted by Helpdesk Solution when it generates e-mail using the template. There are three different classes of macros: simple, complex and mail.

Simple Macros

Simple macros resolve into a single value or work item data.

WORKITEM(<workitem_field>)	<workitem_field> is the name of a field in the current
	work item (the one that was just updated). The value
	of that field replaces the macro.
	For Example: WORKITEM(workitem_number) will
	be replaced with the work item’s number.
	The list of valid fields corresponds to the columns in
	the workitem_current_view view.

CONTACT(<contact_field>)	<contact_field> is the name of a field in the record of
	the contact that is associated with the current work
	item. Note All contact information is available using
	the WORKITEM() macro.

MANAGEDOBJECT(<managed_object_field>	< managed_object_field > is the name of a field in the
)	record of the asset that is associated with the current
	work item. All asset information is available using the
	WORKITEM() macro.

ASSIGNED_TO_WORKER(<worker_field>)	<worker_field > is the name of a field in the record of
	the worker that is associated with the current work
	item as the assigned to worker. Most assigned to
	worker information is available using the
	WORKITEM() macro
	Use ASSIGNED_TO_WORKER () to see information
	such as ASSIGNED_TO_WORKER
	(worker_organization_name) that is not available
	through the WORKITEM() macro.

MODIFIED_BY_WORKER(<worker_field>)	<worker_field > is the name of a field in the record of
	the worker that is associated with the current work
	item as the modified by worker. Most modified by
	worker information is available using the
	WORKITEM() macro.
	Use MODIFIED_BY_WORKER () to see information
	such as MODIFIED_BY_WORKER
	(worker_organization_name) that is not available
	through the WORKITEM() macro.

Altiris Helpdesk Solution User Guide

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HP Altris eXpress Helpdesk Solution 5.6 SP1 manual Mail Template Macros, Simple Macros

Contents

Helpdesk Solution 5.6 SP1 User Guide Altiris Helpdesk Solution User Guide Contents New Contact Delete Notify Rules 116 Preface Document ConventionsWhat you see Support TrainingBefore Contacting Support Support Contact Information Preface Altiris Helpdesk Solution User Guide Introducing Helpdesk Solution Complete, Integrated SystemIntegrate with Microsoft SMS Helpdesk Solution Satellite Architecture Scenario Features and Benefits FeaturesCustomize with Ease Benefits System Requirements ServerWorker Console End User Console Installing and Setting Up eXpress Installation PreviewSoftware Requirements Notification Server Computer Requirements HardwareSoftware Install Prerequisite Software to Notification Server Installing and Setting Up eXpress Installing and Setting Up eXpress Install Notification Server Install Helpdesk Solution Altiris eXpress .NET Configuration WizardTo Install a Satellite Helpdesk Satellite Helpdesk Configure Helpdesk Command Helpdesk Overview Architecture Helpdesk Solution Consoles Worker Consoles Workers and Worker Queues User ConsolesSee Also Workers Contacts Work Items Assets Integration with Microsoft Systems Management Server SMS Installation Prerequisites Helpdesk Setup Console to start the Web Administration Console Altiris eXpress.NET Configuration Wizard To configure the Helpdesk Configuration Wizard Enter a domain\user and password Modifying Helpdesk Solution Installation Configuration Uninstalling Upgrading Releases Configure Regional Option Localization End User Console Configuration Web Administration Console Interface ElementsPolicies Console Security Reports Administrators Workers End Users Setting Permissions Console.configuration Entry Points Credential WorkerMode=workerwinUserguestuser SelfEnrollmentCmd= Licensing User Interface Logoff Server Access Client AccessAltiris eXpress Helpdesk Consoles Commands Default Page DescriptionHelpdesk Worker Console Work Items Common tasks Toolbar DescriptionAssets Recent Item Count, Date and Time BulletinsWorker Report New Work Item To Open a New Work Item Work Item Page Description Description Add New Work Item View or Edit Work Items To View or Edit Work Items Additional Work Item Information Attachments To Attach a File to a Work Item Link Work Items Attach Page Field Description Link Page Field Description To Link a Work Item Mail Messages To Send E-Mail Messages View Contact Properties New Work Item Mail Page Field DescriptionTo View Contact Properties Contact Page Field Description NT ID Auto-Associating an Item’s Asset Using the Contact Find Contact New Work ItemTo Find a Contact Select Contact New Work Item To Select a Contact View Asset Properties New Work Item To View Asset Properties Find Asset New Work Item Asset Page Field Description Auto-Associating an Item’s Contact Using the Asset Select Asset New Work ItemTo Find an Asset To Select an Asset Find Work Items Find Work Items Simple Tab Find Work Item Simple Field Description Find Work Items Advanced Tab Search in Comment or Title Field Find Work Item Advanced Field DescriptionFull-text Freetext and Contains Searches Using Queries Manual Configuration SyntaxWildcard Searches List Query New QueryList Query Page Field Description To List Queries Modify New Query Search To Create a New QueryTo Modify a Query Search Query Data Types New Query Page Field DescriptionString Examples Datetime Examples Field Name Type Acceptable values Comments Be inactive virtual workgroups or Query Parameter Replacement $currentworkerid$$promptnumberprompt$ $promptstringprompt$ $promptdatetimeprompt$ $promptdateprompt$ Delete Queries Are you sure you want to delete the following items? Last Query Results Retrieve Queued Item Contacts Contacts Home View Contacts Find Contacts New Contact Find Contacts Page Field DescriptionTo Add a Contact New Contact Page Field Description Assets Assets Home View AssetsTo Use the Assets Home New Asset Find AssetsTo View Assets To Add a New Asset New Asset Page Field Description Recents To Use the Recents My Helpdesk Console To Use My Helpdesk ConsoleMy Helpdesk toolbar description My Helpdesk New Work Item Sort Work Item ListTo Add a New Work Item Edit My Info To Edit My Info Work Item Request NT User LogoffTo Logoff My Helpdesk Work Item Request User Work Item Request Guest Create Custom URL to Access Helpdesk Consoles Work Item HistoryTo create a custom URL Support for Pocket PC PPC Pocket PC Navigation Administration Administration Helpdesk Admin Console Admin Admin Report Admin Report Page Field Description Run Admin Reports Categories List Categories List Categories Page Description Edit Categories Add New Category Modify Category Move Category Copy Category Delete Category Routing Rules List Routing Rules Process Order of Routing Rules Edit Routing Rule New Routing Rule To Create a New Routing Rule Altiris Helpdesk Solution User Guide 110 Delete Routing Rules To Delete a Routing Rule Default Rules Notify RulesList Notify Rules New Notify Rule Altiris Helpdesk Solution User Guide 114 Select the check box for the rule to be Default Edit Notify Rule Delete Notify Rules Mail Templates List Templates New Template Default E-mail Templates Edit E-mail Templates Mail Template Macros Simple Macros Complex Macros Mail Macros Bulletins List Bulletins Add New Bulletin Delete Bulletin Sources View SourceList Sources New NS Source New SMS Source Edit Source Import from Source Configure Helpdesk Option 1 This database was last configured by Alert Manager Delete Work Items Simple Tab Delete Work Item Simple Field Description Advanced Tab Delete Contacts Delete Work item Advanced Field Description Delete Assets Workers New WorkerList Workers Edit Worker List Queue View Queue New Queue Edit Queue Reports Notification Policies Service Level Agreements Troubleshooting Log Files Index URL