Chapter 6: User Interface | Altiris eXpress Helpdesk Consoles |
Item Count, Date and Time
The item box, current date and time, open item count and queued item count are displayed on the lower left hand side of the Worker console page.
Item - Type the work item number you want to view or edit in the Item box.
View icon - Click to view the work item, whose number is in the Item box.
Edit icon - Click to edit the work item, whose number is in the Item box.
Date and time - Displays the current date and time of the Helpdesk server.
Open - Click the item count to display a list of open items assigned to you.
Queued [ ] - Click the item count to display a list of work items in the Your retrieve queue.
Bulletins
The bottom of the Worker report is reserved for bulletins. Bulletins keep workers and users updated on system maintenance, outages, pending problems or other Helpdesk information
The Worker Report
Worker - Displays the computer network ID and worker name using system.
Report period - Select the number of days to search back in time to view work items. There is no limit as how far back a worker can view items. Type the number of days in the box, then click Go.
Priority - Lists the number of work items with High or ASAP priority and Open status.
Requested - Lists the number of work items with status as “Requested”. Work items submitted by users from the Work item request - User console automatically receive a “Requested” status.
Planned - Lists the number of work items with the status as Planned. Work items can be scheduled for a future or planned date. This feature is helpful for administrators that want accurate reporting on work item activity and status.
Open - Lists the number of work items with the status as Open.
Altiris Helpdesk Solution User Guide | 49 |