HP Altris eXpress Helpdesk Solution 5.6 SP1 manual New Notify Rule

Chapter 7: Administration Notify Rules

New Notify Rule

1Click Admin>Notify rules>New rule.

2Type the name of the Rule in the box.

3Type a description of the rule in the Comment box.

4Select the Send e-mailtemplate from the drop-down list.

The template is used to generate an e-mail message that gets delivered when the rule runs. An e- mail message template or a pager e-mail message template or both, are required when creating a notify rule.

5Select the Send pager e-mailtemplate from the drop-down list.

The template is used to generate the pager e-mail message that gets delivered when the rule runs. An e-mail message template or a pager e-mail message template or both are required when adding a notify rule.

6Select or type the following Send to information:

a Select the check box next to Current contact to send an e-mail to the current contact when this rule runs.

b These workers: Select the check box next to the worker or queue to whom e-mail should be delivered when this rule runs. Use the scroll-bar to view the list, select all that apply.

c These addresses: Workers or queues not listed in the “These Workers” list can still receive notification by entering additional e-mail addresses in the box. Use a “;” to separate multiple e-mail entries. (Example worker1@hotmail.com;worker2@aol.com.)

7Where: Select the criteria value from the drop-down list which determines how the rule is evaluated when it runs.

Each criteria consists of a field, an operator, evaluation conditions and a value.

•“All of these criteria are true” means that all of the criteria must evaluate to true in order for this rule to run.

Altiris Helpdesk Solution User Guide 113