Chapter 5: Configuration | Console Security |
End Users
Helpdesk Solution installs three different entry points and consoles for end users. The winuser entry point contains two consoles, My Helpdesk and NT User, for users authenticated by the Integrated Windows Authentication. These consoles map users to a Helpdesk contact record in the Helpdesk database.
The User console uses an
The Guest console collects no special information and displays a simple create work item interface. Anonymous access and Integrated Windows Authentication are enabled for this entry point.
The purpose of the Work Item Request - Guest Console is to allow
Work Item Request - Guest Console.
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