Chapter 6: User InterfaceNew Work Item
Work Item Page Description
Page Items
Item | Description |
Title | Description of the problem or request. |
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Category | Categories are associated to a worker or queue. |
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Assigned | Worker or queue for the work item. |
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Priority | Priority status is low, medium, high and ASAP. |
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Status | Select a Status from the |
| open. |
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Type | Type of work item. |
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Schedule | The work item can be a scheduled event. |
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Start | Type the work item start date or accept the default. |
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Due | Type the work item due date. |
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External ID | Type an External ID. |
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Comment | Type additional details or further explain the work item. |
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Notify rules | Notifications sent to workers, queues or other contacts to inform |
| them of work items. |
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Attach | Attach files to a work item. |
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Attachments | List of files attached to a work item. |
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Linked to | List of other work items the current item is linked to. |
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Link | Click to link an existing work item to the current work item. |
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Linked by | Name of worker responsible for linking items. |
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Set | |
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Save | Save work item changes. |
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Save and new | Save and start another new work item |
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Cancel | Discard the changes. |
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Time Spent | The Time spent (minutes) working on the current work item |
(minutes) | starting from when the page is displayed. This number can be |
| changed if other work has been performed not related the time |
| spent using the Helpdesk work item user interface. |
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Total Time | Total time spent by all workers on this work item - the sum of all |
| Time Spent values entered. |
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Altiris Helpdesk Solution User Guide | 51 |
