HP Altris eXpress Helpdesk Solution 5.6 SP1 manual 115

Chapter 7: Administration Notify Rules

13Select the check box for the rule to be Default.

Default - Make this rule a default for new items: Default rules are assigned and associated with new work items. Non default rules are not automatically assigned to new work items.

14Clear the check box if the rule IS NOT Active.

Active - Evaluate this rule during an item update: The rule will be evaluated when work items with

that rule are modified and may run if the criteria are satisfied. Non active rules will not run.

15Click OK to save.

Edit Notify Rule

1Click Admin>Notify rules>List rules.

2Click Edit next to the Notify rule to edit.

3Edit the form. For information on each of the fields, see “New Notify Rule” on page 113.

4Click OK to save.

Altiris Helpdesk Solution User Guide 115