HP Altris eXpress Helpdesk Solution 5.6 SP1 Item, Description, To List Queries

Chapter 6: User Interface Using Queries

Delete Queries (page 78)

Last Query Results (page 79)

List Query

The List query page displays a list of pre-defined queries to help you manage your work items. You can select a query to modify or create a new query based on a query already listed.

To List Queries

1Click Work items > Queries > List queries.

2Click Run or View next to the query you want to run or view.

3Click New to add a new query

4Click Edit to modify a query you created.

5Click Delete to remove a query you created from the Helpdesk system.

List Query Page Field Description

Page Items

Item	Description
All open items	List of all open items.
All priority items	List of all priority items.
Items by worker	List of items assigned to a specific worker.
Open Level 1 items	List of all Open Level 1 items.
Open Level 2 items	List of all Open Level 2 items.
My open items	List of open items specific to the worker requesting the query
	search.
My overdue items	List of overdue items specific to the worker requesting the query
	search.
My planned items	List of planned items specific to the worker requesting the query
	search.
My priority items	List of priority items specific to the worker requesting the query
	search.

New Query

The New query page allows you to select a pre-defined query from the drop-down list and edit the query string to produce the results you want.

Altiris Helpdesk Solution User Guide 71