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HP Altris eXpress Helpdesk Solution 5.6 SP1 RAM, not, CD-ROM, Hardware, Software, Processor, Disk space, File System, Web Browser, SQL Database, Operating System

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Chapter 2: Installing and Setting Up eXpress

Step 1 - Notification Server Computer Requirements

The computer you are going to install Notification Server on must meet or exceed the following criteria.

Hardware

The following are minimum requirements. To scale to support thousands of clients, faster processors and more memory are highly recommended on the server.

•Processor: Pentium Pro 200 MHz or faster

•RAM: 512 MB (1 GB is recommended)

•File System: 2 GB NTFS system partition

•Disk space: 30 MB for SQL database (4 GB recommended)

•CD-ROM: Required

Software

Note The Install Helper will help determine if the computer has the necessary prerequisite software installed, and when possible it will help you download and install the needed software. For more information, see “Install Prerequisite Software to Notification Server ” on page 15.

Operating System (one of the following)

•Windows 2000 Server (recommended)

•Windows Advanced Server

•with Windows Internet Information Services (IIS) installed with FTP configured.

SQL Database (one of the following)

•Microsoft SQL Server 2000 (recommended)

•Microsoft SQL Server 7

Important If you do not have a SQL Server database installed, the Software Prerequisites Wizard will give you the option to download and install MSDE. The MSDE database may be used for evaluation purposes, but is not recommended for a live production environment.

Microsoft Windows Internet Information Services (IIS)

•Microsoft IIS 5.0 (requires Webs to be hosted on NTFS) -- This component is not installed by default with Windows 2000 or later

Microsoft Windows Internet Information Services FTP Services

•The FTP component is installed by default with Windows 2000 or later

Web Browser

•Microsoft Internet Explorer 6.0 or later

Altiris Helpdesk Solution User Guide

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Contents

Page Page Page Page Page What you see Page Page Chapter 1: Helpdesk Solution - Satellite Architecture Scenario Customize with Ease Features Benefits Server Worker Console End User Console Chapter 2: Hardware Processor RAM File System Disk space Page not recommended Page Page To Install a Satellite Helpdesk Configure Helpdesk Command Chapter 3: The following consoles are used in Helpdesk Solution Administrator Console Worker Consoles User Consoles See Also Worker Queues Level Level 2 Desktop Human Resources Asset Management Deployment-SW Delivery Supervisor workers preferences Page Chapter 4: AeXNS_Helpdesk Alert Manager Console to start the Web Administration Console Altiris eXpress.NET Configuration Wizard To configure the Helpdesk Configuration Wizard Page Page Add/Remove Programs Windows Control Panel Configure Regional Option Page Chapter 5: Notification Server Web Administration Console Cost Analysis Helpdesk Activity High Priority Anonymous access Basic authentication Integrated Windows Authentication Worker console My Helpdesk NT User User console Anonymous Guest console Page web.config default.aspx <helpdesk.net <console.configuration <credential workerMode=”worker”|”winUser”|”guest”|”user” •“worker” •“winUser” •“guest” save user Admin and Worker consoles User\web.config Page Chapter 6: Page Server Access Client Access •Altiris eXpress Helpdesk consoles - http://<server name>/aexhd Helpdesk Admin console Helpdesk Worker console Default Page Description Item and Count Work Items Recent Notification Server Web Reports Page To Open a New Work Item Description Page To View or Edit Work Items See also To Attach a File to a Work Item Page To Link a Work Item To Send E-MailMessages To View Contact Properties Page phone number Auto-Associatingan Item’s Asset Using the Contact To Find a Contact To Select a Contact To View Asset Properties location Auto-Associatingan Item’s Contact Using the Asset To Find an Asset To Select an Asset Page Page Page Full-text(FREETEXT and CONTAINS) Searches Manual Configuration Syntax Wildcard Searches To List Queries To Create a New Query To Modify a Query Search String Examples Datetime Examples Uint Examples Field Name Acceptable values (and comments) Page $current_worker_id$ $prompt_number(“<prompt>”)$ $prompt_string(“<prompt>”)$ $prompt_lookup(“<prompt>”, “<lookup query name>”)$ $prompt_datetime(“<prompt>”)$ $prompt_date(“<prompt>”)$ Are you sure you want to delete the following items Page Page Page To Add a Contact Page To Use the Assets Home Page To View Assets To Add a New Asset Page To Use the Recents Page To Use My Helpdesk Console My Helpdesk toolbar description To Add a New Work Item To Edit My Info To Logoff My Helpdesk My Helpdesk Console •Click, “click here to create a new account” Work item request- Guest console To create a custom URL Pocket PC Navigation Chapter 7: Page Common tasks Admin Admin report Work items Page Page Page Add Move Copy Delete Page Page Page Page Page Page To List Routing Rules To Route Work Items to a Specific Worker or Queue To Change the Process Order of Route rules To Edit a Routing Rule To Create a New Routing Rule Page To Delete a Routing Rule Default Rules field operator evaluation conditions value New rule screen Page Undo Page Page Page Page Page Page Page Page Page Web Admin for SMS Page Page Option 1: This database was last configured by Alert Manager Option 2: This database was last configured by a previous version of Helpdesk Option 3: This database is not a Helpdesk database Option 4: Helpdesk will create this database Option 5: This database is correctly configured Page Page Page Page Page Page Page Page Page Page Page Page Chapter 8: