Chapter 6: User Interface

Additional Work Item Information

The asset selected from the drop-down list, will be the asset that is associated with the work item when it is saved. If “--[none]--”, or the result count option ( --[select (2 found)]--) is selected, then no asset will be associated with the item.

When an asset is selected, the resource explorer and remote control image icons, may or may not be visible and enabled. The remote control icon will be visible if the selected asset is a computer and when the Altiris Carbon Copy Solution is installed. The resource explore icons will be enabled if the selected asset was imported from a NS source.

If a contact and asset are specified when an item is saved, then a contact-asset association will automatically be made. This association will be used for the auto-association feature.

Auto-Associating an Item’s Contact Using the Asset

When an asset is selected, the system will determine if there are any contacts associated with the asset. This is done only if a contact has not been selected from the Contact drop-down list. The Contact drop-down list will be populated with any contacts associated with the asset, and the first asset arbitrarily selected. Auto-association is attempted if an asset is selected from the Asset drop- down list from the New work item page, or in any operation that results in an asset being selected from

the Select an asset page (New asset, Recent asset and Find asset).

Note Auto-association only occurs when creating an item, it does not occur when a work item is being edited.

To Find an Asset

1Enter a partial name or location into the Find text box, and then click Find.

2When the search results appear, click the Asset drop-down arrow and select an asset.

Select Asset - New Work Item

To Select an Asset

1Click Work items> New work item.

2Click Select an Asset on the toolbar.

3Click one of the following options:

•Keep current contact.

•Remove current contact.

•New asset.

•Asset associated with current contact.

Altiris Helpdesk Solution User Guide

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