Chapter 7: Administration | Bulletins |
•CREATED_BY_PAGER_EMAIL_LINK[[<format>]]
For Example:
<BR>Click ASSIGNED_TO_EMAIL_LINK[[here]] to send to the assigned worker</BR><BR>E- mail: MODIFIED_BY_EMAIL_LINK[[$$modified_by_worker_name$$]]</BR>).
Bulletins
Bulletins are broadcast messages created in the Admin console for all users logged into the Worker console and My Helpdesk consoles to view. Bulletins are displayed on the bottom of the console pages and are listed by order of most current to previous.
Bulletins can announce known problems, policies, scheduled upgrades or any other information end- users may need to know. The Bulletin feature is a useful tool, which helps manage the current status of IT resources. For example, if a specific server is down, many users may open the My Helpdesk console to report the problem. If a bulletin is published, users can see that the problem is already a known issue, track status and estimated time for resolution. Bulletins cut down the number of redundant work items and requests reported.
Once bulletins have been added, they may be deleted or made inactive. Inactive bulletins are saved but do not display to any workers or queues.
List Bulletins
The List Bulletin screen displays a list of all bulletins in the system.
1Click Admin>Bulletins>List bulletins.
2Click View or Edit next to the bulletin you want to view or edit.
3Click New Bulletin or Delete to go to the desired function.
Altiris Helpdesk Solution User Guide | 122 |